Astronomy stargazing (fuels curiosity-driven exploration), hypothesis testing in everyday experiments, and storytelling through hospitality lenses—always asking "What if we personalized this promo like a custom guest welcome?
Hi, I’m
Mayur Ghuge
Mumbai
Summary
Hospitality professional (BSc HHA, IHM Mumbai & IGNOU) who views marketing as applied human psychology—because asking "why" beats guessing every time. With 2.5+ years in customer service and sales, I've honed the instinct to "read the room" and turn insights into revenue-driving stories. Passionate about blending hospitality's guest-centric ethos with digital tools like AI automation to decode audience behaviors, optimize campaigns, and create scroll-stopping content. Eager to bring curiosity-fueled experimentation to digital marketing roles, helping properties like hostels and boutique eateries amplify bookings, foster loyalty, and uncover untapped revenue streams through data-smart, story-rich strategies.
Overview
3
years of professional experience
1
Certification
Work History
Tech Mahindra BPO
Communications Operator
03.2024 - 08.2025
Job overview
- Supported research for large-scale survey projects by processing data and designing surveys/polls, improving collection efficiency by 20% through targeted instruments.
- Oversaw prototype development and production planning, synthesizing cross-domain knowledge to identify improvement opportunities and test hypotheses.
- Collaborated on operational initiatives that enhanced data accuracy and team productivity, demonstrating quick adoption of new methodologies.
Firstsource Solutions
Customer Service Representative
04.2023 - 03.2024
Job overview
- Optimized customer support environments through collaborative initiatives, reducing escalations by 15% and boosting retention via proactive follow-through.
- Trained team members on best practices and protocols, fostering a resilient, observant culture that minimized process inconsistencies.
- Leveraged inquisitive problem-solving to address customer needs, turning feedback into actionable insights for service enhancements.ocols.
Taj
Hospitality Associate
12.2020 - 03.2021
Job overview
- Communicated with guests to plan specialized orders and events, providing personalized recommendations and samples to exceed expectations.
- Increased customer service ratings by 25% through personable interactions, offering tailored reservation options based on attendee profiles.
- Demonstrated global awareness and experimental thinking by adapting to diverse guest queries, ensuring positive, memorable experiences.
GetLocal
1
02.2019 - 04.2020
Job overview
- Delivered primary support to internal/external customers, maintaining satisfaction with forward-thinking strategies focused on needs resolution.
- Leveraged extensive product knowledge to create welcoming experiences, resolving concerns and building loyalty through empathetic engagement.
- Identified opportunities for process improvements, contributing to a 18% uplift in response times via hypothesis-driven tweaks.
Education
IGNOUNew Delhi, India
B.Sc. Hospitality And Hotel Administration from Hotel Management
12-2025
IHM MumbaiMumbai, Maharashtra
BSc HHA from Tourism And Hotel Management
10-2025
University Overview
- Finished a course on HM Distribution on revenue and demand management from Essec Business Schools
- GPA: 88%
Skills
Resilient & Independent Responsibility
Research & Investigation
Observant & Inquisitive
Experimental Thinking
Global Awareness & Mathematical Proficiency
Knowledge Synthesis
Certification
- AI Marketing (Udemy, 2025): Harnessing AI for personalized campaigns—e.g., chatbots for guest queries or predictive targeting for hostel bookings.
- Revenue Management (ESSEC, 2025): GPA 88%; focused on dynamic pricing to maximize occupancy.
Interests
Software
(Marketing Automation, Content & Editing & Analytics & Research)
MANYCHAT
PERSONALIZE
PHARSEE
GRAMMARLY
JASPER
DESCRIPT
FRASE
Timeline
Communications Operator
Tech Mahindra BPO
03.2024 - 08.2025
Customer Service Representative
Firstsource Solutions
04.2023 - 03.2024
Hospitality Associate
Taj
12.2020 - 03.2021
1
GetLocal
02.2019 - 04.2020
IGNOU
B.Sc. Hospitality And Hotel Administration from Hotel Management
IHM Mumbai
BSc HHA from Tourism And Hotel Management