MAYUR GOTE
Pune
Summary
4 Years of experience in Consumer service industry for international voice and non voice process in North America, Canada and India region. For past 15 years working as Case specialist/Escalation team member with responsibilities of understanding the clients issue and taking ownership to the and providing the possible resolution and educating client on the best course of action within the company policy. Worked as SME of 6 batches and helped them to gain process knowledge while they were handeling clients issue live.
Overview
4
4
years of professional experience
Work History
Case specialist/Escalation team member
Amazon Development Center PVT LTD
Puno
07.2021 - Current
- Company Overview: 4 years of experience in consumer service industry for North America, Canada and India region with a strong foundation in communication and problem solving skill with SLA provided to clients.
- Responsibilities of understanding the clients issue and taking ownership to the and providing the possible resolution and educating client on the best course of action within the company policy.
- Worked as SME of 6 batches and helped them to gain process knowledge while they were handling clients issue live.
- 4 years of experience in consumer service industry for North America, Canada and India region with a strong foundation in communication and problem solving skill with SLA provided to clients.
Education
Bachelors of Engineering - Mechanical
Walchand Institute of Technology
Solapur08.2020
Skills
- Ability to work in a team
- Ability to work under pressure
- Leadership
- Adaptability
- Computer skills
- Customer service
- Problem-solving skills
- Communication skills
- Time management skills
- Policy adherence
Timeline
Case specialist/Escalation team member
Amazon Development Center PVT LTD
07.2021 - Current
Bachelors of Engineering - Mechanical
Walchand Institute of Technology
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