Mayur Harke
Client Delivery Manager
Bangalore,Karnataka
Summary
Forward-thinking and results-driven Delivery Manager with 19 years of experience in the software industry, specializing in large-scale delivery execution, and optimization. Expertise in SAP technology, including Basis and HANA Administration, and managing complex transitions and operations across SAP and non-SAP systems. Proven track record in fostering high-trust customer relationships, ensuring operational stability, and successfully driving contract renewal through effective engagement and performance.
Strong background in strategic and technical product management, including roadmap development and architecture for multiple analytics platforms.
Skilled in leading major change management projects, including large-scale migrations. Adept at mentoring, training, and motivating cross-functional teams, with a focus on continuous improvement and adherence to ITIL processes. In the past, have been a regular speaker at SAP TechEd and SAP partner events, and an official SAP trainer for internal and external audiences. Committed to operational excellence, security, and process compliance.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Client Delivery Manager - ECS Nestlé
SAP Labs India
Bangalore
10.2020 - Current
- Led Component CDM team for Nestlé, including establishment of high-performing virtual team and optimization of roles within Nestlé CDE team.
- Acted as Stand-in CDE Lead for Nestlé, ensuring seamless operations and continuity during transitions.
- Key contributor to design and development of EOS and CAS packages for Nestlé contract renewal in 2023.
- Directed two Operational Stability Task Forces over past two years, effectively managing escalations and achieving unprecedented availability metrics for Nestlé.
- Prepared and presented in Governance meetings with Nestlé leadership, addressing both operational and commercial topics.
- Built trusted relationships with key stakeholders at various levels within Nestlé, Microsoft Azure, and internal teams (e.g., LCO), contributing to successful project outcomes and long-term partnerships.
- Coordinated and managed several customer visits and workshops for Nestlé at Bangalore location, fostering strong customer engagement and collaboration.
- Recognized as a Catalyst with leadership steam
Area Delivery Manager / Technical Product Manager
Ericsson India Global Services
Bangalore
08.2014 - 10.2020
- Govern system usage and process adherence through PICC controls, SLAs, and security protocols, ensuring alignment with operational and regulatory standards (SOX, audits).
- Drive continuous improvements in operational efficiency, quality, cost reduction, and system performance, including managing security, architecture, and TCO.
- Build and maintain strong relationships with global customers, internal teams, and external vendors to facilitate collaboration and manage escalations effectively.
- Lead and manage product roadmap and architecture, ensuring alignment with business needs and overseeing functional and non-functional requirements.
- Monitor and report on IT financials, security controls, and escalation activities, identifying opportunities for cost savings and process optimization.
- Ensure product usability, security, and performance through defined development guidelines, reviewing solutions for maintainability and long-term viability.
Senior Specialist/ Senior IT Consultant
SAP Labs India
Bangalore
08.2007 - 08.2014
- Hana Enterprise Cloud DBA team
- Supporting and Setting up SAP HANA install base for SAP IT and SAP HEC landscape
- Installation and maintenance of HANA landscape
- Setup of High-Availability and Disaster recovery for HANA
- Migration from non-HANA DBs to HANA
- Reorganization of HANA DB
- Backup/Recovery in single and multi-node landscapes
- Admin activities SAP HANA/ BW Engineering Services team
- SAP Basis and HANA Administration
- Non-functional testing for HANA/ BW
- Trainer for HANA Administration courses
- Configuration management
Education
Bachelor of Engineering - Industrial Engineering
Vishwakarma Institute of Technology
Pune, India 06.2001 - 06.2005
Skills
Delivery Management
Timeline
Client Delivery Manager - ECS Nestlé
SAP Labs India
10.2020 - Current
Area Delivery Manager / Technical Product Manager
Ericsson India Global Services
08.2014 - 10.2020
Senior Specialist/ Senior IT Consultant
SAP Labs India
08.2007 - 08.2014
Bachelor of Engineering - Industrial Engineering
Vishwakarma Institute of Technology
06.2001 - 06.2005
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