IDS Software
Mayur Ingale
Manager Banquet Sales
Ravet, Pune
Summary
Intend to build a career in hospitality industry with committed & dedicated peoples, which will help me to explore myself and realize my potential. Willing to work as a key player in challenging and creative environment to achieve professionalism and to be an asset to the organization
Overview
13
13
years of professional experience
4
4
Languages
Work History
Manager Banquet Sales
Regenta Central Grand Exotica By RoyalOrchid Hotel
04.2023 - Current
- Organized promotional events and interacted with community to increase sales volume.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Established strong client relationships by providing exceptional customer service and tailored event solutions.
- Increased banquet sales by developing and implementing effective marketing strategies.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes for future success.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Monitored industry trends to stay current on popular themes, décor styles, menu offerings, and other relevant factors affecting banquet sales success.
Manager Sales & Marketing
Grand Exotica Business Hotel
04.2022 - 03.2023
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Controlled costs to keep business operating within budget and increase profits.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager Sales & Marketing
Grand Exotica Business Hotel
01.2018 - 03.2020
- Look after Online Business, with effective targets.
- Meeting clients for promoting the hotels Room and Banquet sale.
- Making cold calls to achieve the given sale Targets.
- Making after sales call and building PR with the guest.
- Follow up to ensure guest satisfaction.
- Exploring new areas and ways to achieve the targets set.
- Planning for budget of the hotel for the given financial year.
- Making weekly and monthly sales report.
- Assist operation team in “crunch” situations.
- Maintain relationships with peers from other departments.
Asst. Front Office Manager
Grand Exotica Business Hotel
04.2015 - 03.2016
- Recruit staff for smooth operation of Front Office Department.
- Handling online portals & create promotions for better occupancy.
- Dealing with corporate clients for further Business.
- Prepare monthly report for occupancy forecast.
- Handling Group Check-ins and C/outs.
- Making Daily Occupancy and revenue report.
- Handling Travel Desk.
- Maintaining C-form reports for FRRO.
- Daily checking rooms to supervise the housekeeping cleanliness.
- Helping the reservation team to maintain the reservation reports.
- Maintaining the discrepancy report in accordance with the House keeping department.
- Handling of guest complaints.
- Making of duties of front office staffs and the drivers.
- Coordinating with the drivers and planning for Valet services.
- Forecasting the future occupancy and planning accordingly to reach the target in terms of revenue and guest satisfaction.
- Planning for Airport pick-ups and drops and keeping supervision on Airport Representatives.
Duty Manager
Grand Exotica Business Hotel
04.2014 - 03.2015
- Prepare monthly report for occupancy forecast.
- Handling Group Check-ins and C/outs.
- Making Daily Occupancy and revenue report.
- Handling Travel Desk.
- Maintaining C-form reports for FRRO.
- Daily checking rooms to supervise the housekeeping cleanliness.
- Helping the reservation team to maintain the reservation reports.
- Maintaining the discrepancy report in accordance with the House keeping department.
- Handling of guest complaints.
- Making of duties of front office staffs and the drivers.
Front Office Supervisor
Ramee Group Of Hotels
01.2012 - 11.2013
- Handling Check-ins and Check outs.
- Handling Group Check-ins and C/outs.
- Making Daily Occupancy and revenue report.
- Handling Travel Desk.
- Maintaining C-form reports for FRRO.
- Daily checking rooms to supervise the housekeeping cleanliness.
- Helping the reservation team to maintain the reservation reports.
- Maintaining the discrepancy report in accordance with the House keeping department.
- Handling of guest complaints.
- Making of duties of front office staffs and the drivers.
- Coordinating with the drivers and planning for Valet services.
- Forecasting the future occupancy and planning accordingly to reach the target in terms of revenue and guest satisfaction.
- Planning for Airport pick-ups and drops and keeping supervision on Airport Representatives.
- Handling of Night shifts.
Front Office Supervisor
Ramee Group Of Hotels
01.2011 - 11.2011
- Handling Check-ins and Check outs.
- Handling Group Check-ins and C/outs.
- Making Daily Occupancy and revenue report.
- Handling Travel Desk.
- Maintaining C-form reports for FRRO.
- Daily checking rooms to supervise the housekeeping cleanliness.
- Helping the reservation team to maintain the reservation reports.
- Maintaining the discrepancy report in accordance with the House keeping department.
- Handling of guest complaints.
- Making of duties of front office staffs and the drivers.
- Coordinating with the drivers and planning for Valet services.
- Forecasting the future occupancy and planning accordingly to reach the target in terms of revenue and guest satisfaction.
- Planning for Airport pick-ups and drops and keeping supervision on Airport Representatives.
- Handling of Night shifts.
Education
Bachelor of Arts - English Language And Literature
University of Pune
Pune, India 04.2001 -
Diploma in Hotel Management & Catering Technology
MSIHMCT Pune University
Pune, India 04.2001 -
78%
HSC Maharashtra Board
Ralegan Siddhi04.2008
66%
SSC Maharashtra Board
Panoli04.2006
Skills
Staff Management
Key Performance Indicators
Professional and Courteous
Computer Skills
Positive Attitude
Operations Management
Software
MS Office
OTA Handling
Social Media Marketing
Interests
Interests in Graphic Designing and Social Media Marketing
Timeline
Manager Banquet Sales
Regenta Central Grand Exotica By RoyalOrchid Hotel
04.2023 - Current
Manager Sales & Marketing
Grand Exotica Business Hotel
04.2022 - 03.2023
Manager Sales & Marketing
Grand Exotica Business Hotel
01.2018 - 03.2020
Asst. Front Office Manager
Grand Exotica Business Hotel
04.2015 - 03.2016
Duty Manager
Grand Exotica Business Hotel
04.2014 - 03.2015
Front Office Supervisor
Ramee Group Of Hotels
01.2012 - 11.2013
Front Office Supervisor
Ramee Group Of Hotels
01.2011 - 11.2011
Bachelor of Arts - English Language And Literature
University of Pune
04.2001 -
Diploma in Hotel Management & Catering Technology
MSIHMCT Pune University
04.2001 -
78%
HSC Maharashtra Board
66%
SSC Maharashtra Board