Mayur Ingule
Insurance Professional
Pune
Summary
Seeking a position of responsibility where my 16+ years professional experience will be utilized in the best possible manner for self, as well as organization’s growth.
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Deputy Manager- Operations Underwriting and Claims
Mahindra Insurance Brokers Ltd
Pune
09.2022 - Current
- Responsible for getting issuance of policies, endorsements with the joint coordination with various Insurance Companies
- Quality check of policy schedule / endorsement documents to ensure zero error
- Oversee operational activities at every level of an Branch
- Weekly review and meetings with all Business Associates i.e.
- All Insurance Companies and TPA’s
- Quote-slip preparation based on various leads generated from business channels / clients and co-ordination with various Insurance companies to generate an quotations
- Analysis of quotes received from various Insurance companies with the available numeric data of past claims history, scope of coverage to check the quotes are matching requirement of client and submission of quotes comparison to client
- Negotiation of premium of quotes with the help of available numerical data with various companies and submission of competitive quotes to clients
- Ensure that client gets best policy coverages
- Responsible for complete activity from business placement, policy issuance, arrangement and submission of policies post policy checking with health cards to client
- Client visits on weekly / monthly basis for the arrangement of awareness session to new joiners regarding policy scope of coverage
- Arrangement and submission of claims MIS, CD statement and Enrollment annexure to all existing clients on monthly basis
- Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms
- Coordination with various TPA’s for the settlement of outstanding reimbursement claims on weekly basis
- Providing service and support to major corporate clients effectively & dedicated person for major corporate clients
- Responsible for arrangement of enrollment of members received from existing client
- Preparation of IRDA report of claims MIS of Pune Branch on monthly basis
- Arrangement and coordination of Value Added Services awareness session to existing client
- Monitoring of latest updates of new coverages of various health policies.
Assistant Manager- Operations Underwriting and Claims
Toyota Tsusho Insurance Broker India Pvt. Ltd
Pune
02.2020 - 02.2022
- Quote-slip preparation based on various leads generated from business channels / clients and co-ordination with various Insurance companies to get the quotations
- Analysis of the quotes received from various Insurance companies with the available numeric data of past claims history, scope of coverage to check the quotes are matching the requirement of client and submission of quotes comparison to client
- Negotiation of the premium of quotes with the help of available numerical data with various companies and submission of competitive quotes to clients
- Ensure that client gets best policy coverages
- Responsible for complete activity from business placement, policy issuance, arrangement and submission of policies post policy checking with health cards to client
- Client visits on monthly basis for the arrangement of awareness session to new joiners regarding policy scope of coverage
- Arrangement and submission of claims MIS, CD statement and Active list of existing members to all existing clients on monthly basis
- Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms
- Coordination with various TPA’s for the settlement of outstanding reimbursement claims on weekly basis
- Providing service and support to major corporate clients effectively & dedicated person for major corporate clients
- Responsible for arrangement of enrollment of members received from existing client
- Preparation of IRDA report of claims MIS of Pune Branch on monthly basis
- Arrangement and coordination of Value Added Services awareness session to existing client
- Monitoring of latest updates of new coverages of various health policies.
Assistant Manager- Non-Motor Claims
Bajaj Allianz General Insurance Co Ltd.
Pune
05.2017 - 12.2019
- This Team is responsible for Settlement of Non-Motor claims
- My responsibilities are: Marine Inland - Open Transit claims of Bajaj Auto Ltd of states Maharashtra, Goa, Madhya-Pradesh, Chhattisgarh, Bihar, Jharkhand
- Appointment of surveyor for the various claims as per SOP
- Review and follow up of claims with client and surveyor within prescribed TAT
- Co-ordination and utter service assistance to internal and external clients for various claims
- Data preservation of open and closed claims
- Responsible for miscellaneous claims i.e., Workmen Compensations, Cattle, All-Risk Policy etc
- Co-ordination with various channels i.e., brokers, Agency Team, Corporate Marketing Team for the hassle-free settlement of claims
- Maintenance of TAT of all assigned claims
- Negotiation of Marine Inland - open Transit claims of various states.
Sr. Executive - Operations Health Underwriting
Bajaj Allianz General Insurance Co Ltd.
Pune
05.2007 - 04.2017
- Quotes Preparation based on request from various channels / clients / brokers and co-ordination with Head Office for approvals
- Analysis of the quotes received from Head Office with the available numeric data of past claims history, Members details and premium paid at the inception of the policy, demographic details and to check the quotes are matching the requirement of client
- Analysis of the renewal quotes of the existing corporate clients based on the past claim’s history, scope of coverage, demographic details to submit the best suitable quotes as per client’s requirement
- Negotiation of the premium of quotes with the help of available numerical data and submission of the same to the concern channels and clients
- Co-ordination with various channels i.e., brokers, Agency Team, Corporate Marketing Team for renewal of policies, customer queries etc
- Maintaining enrollment database of Corporate Clients for hassle free claims settlements
- Taking care of enrollments of members in the policy according to requirement of client
- Responsible for of complete activity of policy quotations, endorsements, policy issuance within the prescribed period
- Co-ordination with HAT (Health Administration Team) for the various queries regarding Health Insurance and Personal Accident received from Internal and external customers
- Policy Issuance as per HAT quotes / Approval, and cross tallying of data and quote demography
- Being a part of Service Industry, always ensured that all queries, service requests of the customers within the organization and the customer outside the organization is catered within the prescribed time, also maintained the high service standards.
Sr. Executive- Operations Banking
ICICI Home Finance Ltd.
Pune
04.2005 - 01.2007
- Handling Cash of walk-ins and Associates as well on an average of 2.5 cores per month
- Updating of entire DRE in Finn-One and maintaining online reports for the same with realization data
- Resposible for updation of daily cash transactions
- Maintained the error free reports of cash transactions for Pune and Spokes
- DRE of daily transactions of consumer loan i.e
- Personal loan, Auto Loan, Commercial Equipment loan, Credit card, Two-wheeler loan, etc
- Generated through walk-ins, customer service, collections, disbursement etc
- Has done error free banking and maintained the TAT of customer service
- To ensure the smooth process of daily DRE Entries.
Executive- Operations Banking
ICICI Home Finance Ltd.
Pune
05.2004 - 04.2005
- Updating of entire DRE in Finn-One and maintaining online reports for the same with realization data
- Providing online data to Central Operations (COPS) of cash for Pune region and Spokes as well, i.e., Baramati, Solapur, Osmanabad, Latur etc
- Complete Responsibility for clearance marking of daily trancations i.e
- Part Payment, Foreclosure, Switch Fees for change in Rate Of Interest
- Etc Resposible for updation of daily cash transactions
- Maintained the error free reports of cash transactions for Pune and Spokes
- Has done error free banking and maintained the TAT of customer service
- To ensure the smooth process of daily DRE Entries
- Taking routine follow up with RPC (REGIONAL PROCESSING CENTRE) for clearance of high value cheque i.e., Foreclosure, Part payment etc
- Updation of dishonored instruments and tallying with bounce report of Regional Processing Centre.
Customer Care Executive
DishnetDSL Ltd
Pune
03.2000 - 05.2004
- Handling entire hub related operations, including handling daily cash/ online billing software, updating online reports for daily cash/credit/membership collection
- Guiding customers and attending / solving their problems
- Promoting various brands / browsing schemes according to the company tie-ups
- Promoting Dial-up sales and providing necessary information to the Customers for Dial Up configuration Promoting DSL schemes
- Educating customers through conducting DIRECT TO HOME (DTH) campaigns.
Executive
Prasanna Tours and Travels (Cargo Div.), Pune
Pune
03.1998 - 03.2000
- Addressing customer complaints for Cargo deliveries, disputes related to rates/billing and delayed delivery
- Daily cash handling and invoicing of Cargo deliveries
- Routine follow up with big accounts for outstanding
- Reporting to Management on Cleared and Outstanding Accounts
- Branch Visit for corporate tie-ups.
Education
Skills
Problem-Solving
undefinedAccomplishments
- Received PAN India Individual recognition for outstanding performance in Operations and Health Administration Team.
- Rewarded with “Excellence Award” for Operations and for HAT (Health Administration Team) for outstanding performance on zonal level
- Had been Part of ICICI INFOTECH for implementation and troubleshooting while rollout of FINN ONE module.
- Have attended and handled Natural Catastrophe claims successfully in the year August 2019 at Kolhapur ( Flood Claims Event).
Marital Status
Married
Personal Information
Date of Birth: 01/22/77
Timeline
Deputy Manager- Operations Underwriting and Claims
Mahindra Insurance Brokers Ltd
09.2022 - Current
Assistant Manager- Operations Underwriting and Claims
Toyota Tsusho Insurance Broker India Pvt. Ltd
02.2020 - 02.2022
Assistant Manager- Non-Motor Claims
Bajaj Allianz General Insurance Co Ltd.
05.2017 - 12.2019
Sr. Executive - Operations Health Underwriting
Bajaj Allianz General Insurance Co Ltd.
05.2007 - 04.2017
Sr. Executive- Operations Banking
ICICI Home Finance Ltd.
04.2005 - 01.2007
Executive- Operations Banking
ICICI Home Finance Ltd.
05.2004 - 04.2005
Customer Care Executive
DishnetDSL Ltd
03.2000 - 05.2004
Executive
Prasanna Tours and Travels (Cargo Div.), Pune
03.1998 - 03.2000
Similar Profiles
Kumar KrishnanKumar Krishnan
HR Officer at Mahindra Insurance Brokers Ltd.HR Officer at Mahindra Insurance Brokers Ltd.
Bhupesh KumarBhupesh Kumar
Cluster Manager at Mahindra Insurance BrokersCluster Manager at Mahindra Insurance Brokers
Umesh JoshiUmesh Joshi
DEPUTY MANAGER- PROCESS SUPPORT at MAHINDRA INSURANCE BROKERS LTD.DEPUTY MANAGER- PROCESS SUPPORT at MAHINDRA INSURANCE BROKERS LTD.
Raghvendra SinghRaghvendra Singh
Test Engineer at SGS INDIA PVT LTDTest Engineer at SGS INDIA PVT LTD
Ankit ChhikaraAnkit Chhikara
Software Developer at Cognizant Technology Solutions, CTSSoftware Developer at Cognizant Technology Solutions, CTS