Mayur Kirtane
Solution Architect Office 365
Thane
Summary
Highly motivated and skilled professional with a strong background in the Information Technology industry. Seeking a position to leverage abilities and contribute to organizational growth. Known for resourcefulness, innovation, and flexibility, dedicated to delivering high-quality results and improving processes. Committed to staying up-to-date with latest industry trends and technologies, ready to make a significant impact in a dynamic and challenging work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Solution Architect
HCL
02.2023 - Current
- As the Solution Architect at HCL, single-handedly built enterprise cloud infrastructure, and optimized technology modernization with hyper-automation using Power Platform
- Developed and tailored SharePoint workflows to automate business processes and enhance productivity
- Design and deploy SharePoint solutions aligned with organizational needs, encompassing customization of SharePoint sites, lists, libraries, and forms
- Worked on SPFX framework, reactjs & SharePoint Online development
- Integrate SharePoint workflows with diverse systems and platforms, such as CRM, ERP, or third-party applications
- Collaborate with stakeholders to gather and analyze business requirements, proposing suitable SharePoint solutions
- Generate and maintain technical documentation, including workflows, solution designs, and configuration details
- Provide end-user support and training on SharePoint workflows and associated functionalities
- Troubleshoot and resolve issues related to SharePoint workflows, ensuring system stability and optimal performance
- Stay abreast of the latest SharePoint technologies, trends, and best practices, suggesting innovative solutions to enhance SharePoint capabilities
- Help multiple clients to develop solution strategies and ensure their effective implementation & provided expert technical consultation to business units, helping to translate business requirements into technical specifications
- Used Azure Service Fabric which helped to promotes modularity, flexibility, and scalability in application development, enabling faster development cycles and easier maintenance
- Used Azure App Services to deploy & host multiple app & third-party add-ins, API which will help to publish, secure, analyze, and manage application
- Helped team to develop multiple python-based application for the Client (Morgan & Stanley)
- Developed multiple bots using the RPA to ease the transition
- Overlooked the migration project from GCP (Google Cloud Platform) to SharePoint Online
- Successfully led Tenant to Tenant Migrations, collaborating with stakeholders to gather requirements and enhancing processes using Power Platform in SharePoint
- Provided an alternative solution for Nintex workflows & forms
- JD Edwards & existing access database solution
- Implemented and provided ongoing support for robust security policies, including data retention measures, and effectively mitigated issues related to Spam, Phishing, and Impersonation
Principal Consultant
Genpact
09.2021 - 02.2023
- 10 years of hands-on experience as an Office 365 Admin, successfully managing and supporting enterprise-level deployments
- - Proficient in configuring, monitoring, and administering Office 365 applications, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and other related services
- - In-depth knowledge of Office 365 security and compliance features, such as Azure Active Directory, data loss prevention (DLP), information protection, and threat management
- - Strong expertise in PowerShell scripting and automation for streamlining administrative tasks and improving operational efficiency
- - Proven ability to troubleshoot and resolve complex technical issues related to Office 365 services, ensuring minimal disruption to business operations
- Managing and deploying Azure solutions
- Troubleshooting and resolving Azure services-related issues
- Configuring Azure services to meet the needs of the organization
- Designing and managing swap space in the cloud environment
- Maintaining azure profiles and subscriptions
- Setting up private and public cloud environments
- - Excellent communication and interpersonal skills, with a track record of collaborating effectively with cross-functional teams and providing user training and support
- Managed and administered Power Platform environments, including Power Apps, Power Automate, Power BI, and Power Virtual Agents
- Oversaw the installation, configuration, and maintenance of Power Platform components, ensuring high availability and performance
- Implemented security measures and access controls to protect sensitive data and maintain compliance with organizational policies and regulations
- Monitor Exchange message queues, resolve non-deliveries, and perform message tracking and record status/findings in daily operations log
- Create user accounts and mailboxes & perform mailbox moves and restores
- Evaluates and qualifies third-party products (including content filtering, fax gateways, backup solutions, archiving) to meet business requirements
- Supports day-to-day operations and projects for Exchange and Mail Archiving environment
- Mailbox migration, creation of PST & compliance related to Exchange
- Collaborated with business stakeholders to gather requirements and design user-friendly canvas apps and model-driven apps using Power Apps
- Monitored and analyzed Power Platform usage, performance, and capacity, identifying areas for optimization and making recommendations for improvements
- Provided training and support to end-users, empowering them to leverage the full capabilities of Power Platform
- Conducted regular backups, updates, and patching of Power Platform environments to ensure stability and security
Technical Lead for SharePoint Online
Concentrix
02.2020 - 04.2021
- Role: Technical Lead for Office 365 (SharePoint Admin)
- Discuss case with Technical Advisor and Escalation Engineer from Microsoft
- Hands on experience on SharePoint Online, OneDrive For Business, Security & Compliance Center, MS-Teams, MS-Flow (Power Automate), Power Apps, Yammer, Project Online, Azure, Sway & Forms
- Performing in-house repro of customer scenarios for by design issues
- Providing technical assistance to Support Engineers
- Handle escalation requests initiated by Team Managers/ Support Engineer/ customers as per the current policy for escalating cases as well as ensure that proper expectations are set with the customer
- Conducting Case Bashes for Support Engineers
- Responsibilities to drive an increase in technical competencies for the team
Technical Lead for SharePoint Online
Wipro BPS Solutions Ltd
11.2016 - 02.2020
- Role: Technical Lead for SharePoint Online, Yammer, Project Online, Sway & Forms
- Discuss case with Technical Advisor and Escalation Engineer from Microsoft
- Hands on experience on MS-Flow, Power Apps, Yammer, Project Online and Azure
- Performing in-house repro of customer scenarios for by design issues
- Providing technical assistance to Support Engineers
- Handle escalation requests initiated by Team Managers/ Support Engineer/ customers as per the current policy for escalating cases as well as ensure that proper expectations are set with the customer
- Conducting Case Bashes for Support Engineers
- Responsibilities to drive increase in technical competencies for the team
Tier 2 Escalation Engineer for SharePoint Online
Wipro BPS Solutions Ltd
04.2015 - 11.2016
- Role: Tier 2 Escalation Engineer for SharePoint Online
- Responsibilities: Providing technical Support for SharePoint
- Troubleshooting installation/configuration/deployment/customization issues for SharePoint server 2013, 2010
- Working on SharePoint Online Office 365 issues
- Performing in-house repro of customer scenarios for by design issues
- Providing technical support for all version of SharePoint 2010, 2013, 2016 and Office 365
- Provide in-depth investigation, analysis, and timely resolution of customer issues and problems & Provide clear, well documented description of problems that require technical fix
- Assisting Team members with SharePoint issues
- Maintaining quality control/satisfaction records, constantly seeking new ways to improve customer service
- Develop, configure and maintain document libraries, enterprise lists and site collections
- Perform typical system administrative activities such as site creation, user training, backup, restore and issue resolution
- Respond to technical questions, provide training on leading-edge technologies and effectively communicate technical content to Support Engineer’s
- Develop and deliver content training and provide coaching for Service Delivery and other Content Delivery personnel
- Conducting Case Bashes for Support Engineers
- Delivering Technical Triages for Support Engineers
- Giving on Call Technical Assistance for Support Engineers whenever required
- Identify technical outliers and initiate training plan for the same
- Discussing Technical issues with Escalation Engineers and Technical Advisors from Microsoft Technical Team
- Submitting reports to Senior Managements regarding the overall progress of the Project
- Maintaining quality control/satisfaction records, constantly seeking new ways to improve customer service
- Assisting fellow Team members with SharePoint issues
- Maintaining quality control/satisfaction records, constantly seeking new ways to improve customer service
- Develop, configure and maintain document libraries, enterprise lists and site collections
- Perform typical system administrative activities such as site creation, user training, backup, restore and issue resolution
Technical Consultant for SharePoint Online
Wipro BPS Solutions Ltd
08.2013 - 03.2015
- Role: Technical Consultant for SharePoint Online
- Responsibilities: Worked with both SharePoint Online 2010 and 2013 environment
- Knowledge of Architecture, features and limitations of SharePoint Online both 2010 and 2013
- Have expert level knowledge in the administration, configuration of SharePoint site collections
- SharePoint Online site collection deployment using Office 365 platform and also Managing SharePoint permissions
- Help in review, clean-up, management and configuration of SharePoint accounts and sites
- Providing technical support for MS SharePoint Server and related technologies
- Troubleshooting issues with integrated technologies like Active Directory, SQL, and IIS server
- Help analyzing SharePoint content, storage, Manage Metadata, User Profile, Secure Store & Search Service application
- Document Management with email notification through workflows
- Calendar with meeting and email notification through workflows
- Discussion boards
- Add multiple domains to Office 365 and use it with SharePoint websites
- Customization of SharePoint site using SharePoint Designer
- Configure User profiles, my site, and enterprise search
- Upgrading from SharePoint 2010 to SharePoint 2013
- In-depth technical troubleshooting knowledge on issues related SharePoint Online 2010 and 2013
- Setting up SharePoint Sever 2010 and 2013
- Setting up Web Application, Site Collections, configure user profiles and personal sites
- Configured Search on SharePoint Server
- Alternate Access Mapping
- Customization of SharePoint Site using SharePoint Designer
- Implement SSL, Publishing the Portal over internet, creating sites, Configuring and maintaining Web parts on the site
Education
B.C.A -
C.V Raman University
H.S.C - undefined
MUMBAI
S.S.C - undefined
MUMBAI
Skills
- Collaborative Team Member
- Proactive Professional
- Task Prioritization Expertise
- Effective Communication Skills
Certification
Microsoft Azure Infrastructure and Deployment
Personal Information
- Date of Birth: 11/14/87
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Solution Architect
HCL
02.2023 - Current
Principal Consultant
Genpact
09.2021 - 02.2023
Technical Lead for SharePoint Online
Concentrix
02.2020 - 04.2021
Technical Lead for SharePoint Online
Wipro BPS Solutions Ltd
11.2016 - 02.2020
Tier 2 Escalation Engineer for SharePoint Online
Wipro BPS Solutions Ltd
04.2015 - 11.2016
Technical Consultant for SharePoint Online
Wipro BPS Solutions Ltd
08.2013 - 03.2015
H.S.C - undefined
MUMBAI
S.S.C - undefined
MUMBAI
B.C.A -
C.V Raman University
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