Mayur Kolhe
Pune
Summary
My objective is to work in an organization that offers a challenging work environment and requires the best effort & performance at all times with my abilities and skills. I aspire to contribute to the organization to my level best for the growth of the organization and myself.
Professional who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Committed team player, self-motivated with the ability to communicate at all levels.
Overview
10
10
years of professional experience
Work History
Process Specialist
Cleanharbors
06.2023 - Current
- Have been a part of the Oracle UAT training from day one and have been working with Oracle Team on Issues/bugs/Errors, implementing processing, Enhancements and testing new upgrades on Oracle
- Have trained the team on newly implemented Platform in Oracle with complete Knowledge transfer and kept Educating on any process updates
- Actively participated in the collections standup call, where the issues and updates were addressed in a daily tracking format
- Maintaining a track of the daily Productivity and share the same with the team so that they are aware of their work status
- Consistently collaborated to share Process knowledge, Strategies, and provide support
- Maintain the Leave tracker and attendance tracker, which helps us to plan leaves and to maintain skeleton staffing during festivals
- Acquire an excellent knowledge in excel, which helps in preparing various reports for the management.
Senior Associate
Cleanharbors
04.2022 - 05.2023
- Was part Calling team where I have been top performer from beginning and have collected highest verified payment more than one Million Dollars
- Initiated a small project to show different Time Zones of the customers while calling them
- This helped each collector to reach out to maximum customer connects
- This helped in collected maximum dollar value as the collectors could address the issues on spot
- This further was introduced with the entire collections team across
- Which also helped in reducing the escalation for reaching out our customers as per there Time Zone
- Have always been within the TAT while responding to customers through emails and have always been extra mile while talking to customers during in the calling team.
Team Lead for Data Extraction & Leads Generation
Vector OneNine
Pune
03.2021 - 04.2022
- Generating White Paper Leads for Multiple Geographical Global Business to Business Markets
- Also taking care and Generating HQL-BANT Leads (Budget, Authority, Need & Time) & White Paper Leads for Multiple Geographical Global Business to Business Markets
- Handling Team of Data Extraction
- Maintaining Daily Dashboard & Sending out various reports to clients
- Working on Dump data daily and also doing Extraction of Data as per the Client's Requirements
- Working with the QA team to get the data append activity done as well as to get it assigned for append Activity if required
- Strong Client connection with timely deliverables Task
- To get the data Audited from the QA Team and assign it to the Operations Team for conversion of Leads
- Part of Data QA, Data Extraction & Operations Team and taking care of effective daily assignments and Client Deliveries.
Senior Demand Generation Specialist/Campaign Owner
Facile Info-Serv Pvt Ltd
Pune
06.2018 - 07.2020
- Generating White Paper Leads for Multiple Geographical Global Business to Business Markets
- Used to guide and assign tasks to the Team
- Train and educate the new mates
- I am also a very good resource for the Quality Management Team
- Maintaining Daily Dashboard & Sending out various reports to clients
- Working on Dump data daily and doing Extraction of Data as per the Client's Requirements
- Working with the QA team to get the data append activity done as well as to get it assigned for append Activity if required
- To get the data audited done by the QA team and assign it to DGS in the Operations team
- Getting a good rating per month according to my work
- Strong Client connection with timely deliverables Task
- Part of the QA team and taking care of effective daily assignments
- Generating BANT Leads (Budget, Authority, Need & Time) for Multiple Geographical Global Business to Business Markets
Customer Service Executive
Credence Resource Management
Pune
07.2016 - 12.2017
- Worked as a Debt Collector in the Collection Department for United States Ambulance Services for American Medical Response (AMR)
- Following each state's laws/spousal law under the FDCPA Law of the United States
- Reaching out to the customer and informing them about the Ambulance ride invoices
- Filled the insurance, where the customer claims insurance is liable to pay the invoice & worked with the insurance team and post it is paid by the insurance and reached out to the customer for the left-over balance
- Based on Customer handling skills and call quality was moved to a new Process called Amnesty
- Worked on invoices that were due more than 5 to 7 years old and Negotiated for a partial payment or gave discounts up to 10-20% to clear out the invoices.
SME (Subject Matter Expert) for Nesting and Operations
Mphasis & Hinduja Global Services
Pune
10.2014 - 06.2016
- Worked as a customer service Executive, where I have been a top performer
- Maintained high quality on calls and maintained a service level of more than 85%
- Customer having issue with Data plans, did require Troubleshooting and helped with the desired resolution
- Promoted as SME and trained trainees on call handling and escalation scenarios
- Responsibilities to take care of Process & Product knowledge of Employees and their Certification
- Guiding and assigning the task to the team & to train and educate about the new Updates
- Auditing calls and sharing quality Feedback Daily
- Mentor for various process handling
- Taking initiative for new challenges in the team.
Education
T.Y.B.Sc -
K.K.W. College of Arts, Commerce & Science, Nashik
Nashik01-2014
XIIth -
K.K.W. College of Arts, Commerce & Science, Nashik
Nashik01-2011
Xth -
K.E.M School, Lasalgaon
Nashik01-2009
Skills
- Possess Strong Communication & Interpersonal Skills
- Quick learner, Adaptable & flexible to situation
- Problem solving, Smart Working & Time management
- Planning, organizing & prioritizing work
- Team player and collaborate with others
Accomplishments
- Have Experience of Quality Analyst. (Mphasis/HGS)
- SME (Subject Matter Expert) in Operations. (Mphasis/HGS)
- SME (Subject Matter Expert) for Nesting Operations. (Mphasis/HGS)
- Team Mentor. (Facile Services)
- Campaign Owner. (Facile Services)
- Managing Departments as per requirement of company at same time. (Performing Different roles at same time).
- Awarded for Exceptional individual and Team Performance. (Cleanharbors)
Personal Information
Date of Birth: 02/25/93
Hobbies and Interests
- Bike Riding
- Cooking
Disclaimer
I hereby declare that above mentioned information is true and correct. Supportive documents can be provided on demand.
Timeline
Process Specialist
Cleanharbors
06.2023 - Current
Senior Associate
Cleanharbors
04.2022 - 05.2023
Team Lead for Data Extraction & Leads Generation
Vector OneNine
03.2021 - 04.2022
Senior Demand Generation Specialist/Campaign Owner
Facile Info-Serv Pvt Ltd
06.2018 - 07.2020
Customer Service Executive
Credence Resource Management
07.2016 - 12.2017
SME (Subject Matter Expert) for Nesting and Operations
Mphasis & Hinduja Global Services
10.2014 - 06.2016
T.Y.B.Sc -
K.K.W. College of Arts, Commerce & Science, Nashik
XIIth -
K.K.W. College of Arts, Commerce & Science, Nashik
Xth -
K.E.M School, Lasalgaon
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