Mayur Kulkarni
Mumbai
Summary
Dependable Senior IT Engineer with 7 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
11
11
years of professional experience
Work History
Senior IT Support Engineer
All check services LLP
Mumbai
09.2019 - Current
- Provided training for end users on how to use various applications within their departments.
- Implemented security protocols to protect data from unauthorized access or manipulation.
- Ensured all corporate IT assets were inventoried accurately in order to maintain an up-to-date asset database.
- Resolved complex technical problems by researching solutions online or via vendor support channels.
- Provided technical support for end users regarding hardware, software and network related problems.
- Updated network diagrams with changes in equipment configuration or layout when necessary.
- Created documentation for IT operations procedures and processes.
- Implemented security measures to protect against unauthorized access or modification of data stored on the network.
- Performed daily health checks on servers to ensure high availability of services.
- Configured, tested and deployed new hardware and software systems in accordance with company standards.
- Installed, configured and maintained server operating systems including Windows Server 2008, 2012, 2016.
- Installed, configured, tested, maintained and upgraded computer hardware components.
- Managed backups of data files using established procedures to ensure business continuity.
- Trained other team members on relevant technologies and procedures.
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Evaluated software or hardware to recommend improvements or upgrades.
- Assisted users in password resets, account creation, and access control.
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Configured routers and switches according to organizational specifications.
- Assisted with network infrastructure design and implementation.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Created technical documentation for internal use by IT staff members.
- Collaborated with vendors in order to acquire necessary hardware components or software licenses at discounted prices.
- Provided technical support to users by troubleshooting hardware and software issues.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Developed and maintained user accounts, permissions, and access rights.
- Maintained inventory records of all hardware components within the organization's network.
- Diagnosed system errors and implemented solutions to resolve them.
- Recommended upgrades or additional features that could enhance user experience.
- Assisted with the design and implementation of new firewall solutions.
- Configured and maintained firewalls in accordance with security policies.
- Deployed anti-malware solutions across multiple platforms in order to protect against malicious software attacks.
- Coordinated external audits conducted by third party vendors related to compliance requirements.
- Managed authentication services such as LDAP, Active Directory, Kerberos for user access control.
- Managed access controls, firewalls, and intrusion detection systems.
- Performed daily health checks on all Windows Servers to identify potential problems before they occur.
- Deployed patches and updates to all Windows Servers using WSUS or SCCM tools.
- Managed user access rights and privileges according to organizational policies and procedures.
- Configured and deployed Windows Servers in virtualized environments.
- Installed and configured Active Directory, DNS, DHCP services on Windows Servers.
- Implemented Group Policies to manage user accounts, security settings and software deployment across the organization.
- Upgraded existing hardware components when necessary to improve system efficiency.
- Managed user accounts in AD ensuring users have appropriate access rights.
- Installed, configured, maintained and administered multiple operating systems including Windows Server 2008, 2012, 2016, Linux Ubuntu and Red Hat Enterprise.
IT Support Engineer
Om communication
Mumbai
01.2016 - 08.2019
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Configured routers and switches according to organizational specifications.
- Assisted with network infrastructure design and implementation.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Diagnosed system errors and implemented solutions to resolve them.
- Troubleshot customer inquiries related to software and hardware issues.
- Participated in special projects as assigned by management team.
Freelance Hardware Engineer
Self
Mumbai
01.2013 - 05.2017
- Designed test procedures to verify that hardware functions properly under operating conditions.
- Collaborated with software engineers to ensure compatibility between hardware and software components.
- Maintained detailed records of all work completed on projects.
- Identified cost-effective methods for procuring materials needed for hardware development projects.
- Evaluated existing products for potential upgrades or modifications.
- Analyzed customer requirements and designed custom hardware systems to meet their needs.
- Conducted root cause analysis investigations into defective parts or systems.
Education
Technical Support Fundamentals - Computer Engineering Technology
Google
Mumbai10-2021
Bachelor of Science - Science Education
University of Mumbai
Mumbai03-2010
Skills
- Hardware Installation
- Network Administration
- Advanced troubleshooting
- IT Security Management
- Remote Support
- Training and mentoring
- Application installations
- User Support
- System Administration
- Hardware and software installation
- Troubleshooting and diagnostics
- Web Security
- System Configuration
- Hardware troubleshooting
- Project Management
- Technical Support
- Operating systems
- Software Deployment
Languages
Marathi
First Language
English
Upper Intermediate
B2
Hindi
Advanced
C1
Timeline
Senior IT Support Engineer
All check services LLP
09.2019 - Current
IT Support Engineer
Om communication
01.2016 - 08.2019
Freelance Hardware Engineer
Self
01.2013 - 05.2017
Technical Support Fundamentals - Computer Engineering Technology
Google
Bachelor of Science - Science Education
University of Mumbai
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