Mayur M
Bengaluru
Summary
A professional with about 6 years of experience in Quote to cash,Order management, Order fulfillment & booking Operations, Invoicing, Billings and Dispute handling.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SaaS Custom Billing Analyst
VMware by (Broadcom)
Bengaluru, India
11.2021 - 08.2024
- Accurately review and release proforma invoices for SaaS products Ensure timely release of all proforma invoices
- Identify any billing discrepancies and follow up for immediate resolution
- Case and ticket management; answer billing queries from various internal teams Involved in various Testing and projects for different tenants
- Produce and maintain daily reports to track KPI Work across multiple applications within the SaaS Order Management and Billing systems Interact with sales teams, channel partners and numerous internal groups as required to support the order to invoice process.
- We also perform a set of special adjustments for customers with a special contract on a monthly basis.
- NetSuite and it is important to validate each SO before processing and releasing the invoice.
- Delivering ad-hoc assignments as per business requirements Handle external and internal queries of the invoices with the respected teams.
- Tasked with performing default checks by ensuring PO#, Bill To address, Ship To address, Net Payment terms, Bill To Email, Qty Check, Unit Price Check, Total $ Value and confirm if VAT is to be applied for the shipping regions
- We take extra precautions while we are processing the huge deals of above $500k, We do not invoice partially unless there is exceptional approval from management, e.g If requested by the customer if it is a large value before quarter-end, etc
- We also maintain usage for 'Burndown Customers' who have a predetermined usage limit over the period of their contract instead of a monthly limit as the other Consumption based customers in Cloud-Health,The monthly usage is deducted from the total usage limit and they are billed once they go over the predetermined usage limit
- Joining the weekly calls with OM, Dispute team, and sales for the awaiting pending holds & also handling escalations on priority
- Prepare consolidation report every month end and quarter end to work with revenue team to check and clear the backlog ASAP.
- Tools used SFDC, ZUORA, SAP, NetSuite,Oracle EBS, Workday Etc...
Sales Support Management Coordinator II
Hewlett Packard(HPI)
Bengaluru, India
09.2018 - 11.2021
- Manual Order booking in SAP tool, SAP S4 HANA on behalf of customer.
- Processing orders placed by customer using SAP, SAP S4 HANA and pushing them to the next stage of production.
- Handling customer queries related to the orders and provide them solution within the TAT.
- Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process for EMEA region.
- Extraction of daily reports in Order to facilitate the team for a regular check and follow up of the backlogs.
- Query Analysis monthly basis to figure out the issues and work on the same to reduce the multiple issues Provide an interface with suppliers, sales, and another internal department and for smooth order processes and manage all incoming purchase orders from various partners of EMEA region.
- Ensuring that the Daily Turn Around Time (TAT) is met with 100% Accuracy SME responsibilities.
- Part of new ERP simplify and testing the results for various scenarios, log the ticket and get it fix the issue for production environment.
- Highlighting the issues for production environment and escalating the issue to fix it.
- Helping to resolve moderate to highly complex customer issues and proactively follows-up with the customer service representatives.
- Provided 3W (Worldwide Workflow) tool training to the EMEA front end team.
- Being a cancellation coordinate with factory to make sure all cancellation requests are addressed on time when orders move to production.
- Tools used SAP, SAP S4 HANA, 3W(Worldwide workflow),Bird etc...
Education
MBA - International Finance
JAIN University
Bengaluru12.2022
Bachelors of commerce - Finance
PES University
Bengaluru07.2018
Skills
- MS Office
- ZUORA & SaaS billing
- Salesforce(SFDC)
- NetSuite
- Oracle EBS, SAP & S4 HANA
- JIRA
- Cloud-health Platform
- Power BI Excel
Certification
Certified Lean sigma yellow belt for providing 2 improvement idea on OM process and improved TAT and reduced the queries within the team
Accomplishments
- Storm Award, 10/01/2023, Won the 'Storm Award' at VMware for working on a Direct Aggregate Monthly Usage project by driving the action items and teaming up with multiple teams to bring the project to life.
- Flash Award, 07/01/2022, Flash Award for 100% quality and productivity
- Groot Award, 03/01/2022, Groot Award for highest productivity as a newcomer
Affiliations
- SAP to SAP S4 HANA migration
- Testing for Billing engine Automation
- Velocloud Legacy project handling (UAT Testing process)
- SAP, ZUORA, NET SUITE to Oracle EBS migration
Decleration
I certify that the information provided in this resume is true and accurate to the best of my knowledge.
Timeline
SaaS Custom Billing Analyst
VMware by (Broadcom)
11.2021 - 08.2024
Sales Support Management Coordinator II
Hewlett Packard(HPI)
09.2018 - 11.2021
MBA - International Finance
JAIN University
Bachelors of commerce - Finance
PES University