Mayur Mandanna
Bangalore
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
Workforce Operations Manager
Standard Chartered Bank
08.2022 - Current
- Workforce Management: Team of 200 Members
- Engage in Capacity Planning, Staffing, Scheduling and Forecasting as a Workforce Manager.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Headcounts management: Understand the team's skills, requirement and propose the geographic locations that the skills are available & by helping Cloud team to build the strategic headcount in all the locations
- Ensure the headcount is in line with the Target
- Preparing the Headcount approval request: Collate all the Cloud new Headcount requests and work with the team on the budgeting
- Creation of New positions on SAP SuccessFactors
- Create Job Requisition No’s for NEW, OSW Hiring in SAP SF & Fieldglass once positions are fully approved
- Engage in SR& ER creation On SAP Ariba Tool & SOW Approval for Contractors hiring and work with the Vendor management team on the Final Sign off
- Onboarding Process for New Joiners: Manage the end-to-end process of a Full-time employee and Contractors for India, Malaysia, Poland, Singapore & China by closely working with TA’s and vendors for getting updates and in resolving blockers and challenges in the process
- Exit Process for all the Exit users: End to End
- Day 2 Operations - Field Glass report: Checking the pending WO status and End dates of the NEWs and OSW and feed for extensions and terminations
- Validate if the resources are rightly aligned to the cc (Bi-weekly)
- Validate if the resources are tagged to right LM in WFM, Outlook and FG
- Manage seating arrangements for Bangalore location & Head the Ground operations
- GBS Financial administration: Raising PR’s, PO’s, Tracking PO’s Payment, and deliveries for the whole Team
- Travel duties – Ensure the team are adhering to the travel process set up for the cloud team, Visa Approvals, EP Approvals Etc.
- Help the team on EP approvals Visa Etc
- Location support – Support all locations completely on administrative activities and logistics, Ground operations.
- Accounts: Work on the cloud accounts and develop reports for the Governance Day on the Cloud Usage using Microsoft Power Point & Power BI
- Mange JR Trackers, Distribution Lists, Asset inventory and run day to day operations for the cloud team.
Workforce Manager
Green Mine Industries Pvt ltd
06.2019 - 06.2022
- Engage in Staffing, Forecasting & Capacity planning for all the departments in green mine industries pvt ltd
- Manage the complete scheduling process for all the departments & Workforce
- Plan & Execute staffing requirements for Green mine industries Pvt Ltd & Sending out Weekly reports to the Directors addressing key metrics.
- Analyze historical data to forecast workload and plan staffing to achieve organizational goals & Targets.
- Manage the End to End daily workforce operations of Green mine industry with a focus on efficiency improvements.
- Played a key role in developing staffing models and designing new shift patterns to facilitate 24/7 operations.
- Develop as well as maintain numerous workforce reports including those for Attendance, Hiring, attrition, Headcount & Asset utilization.
- Screen and interview applicants, perform background and reference checks, terminate employees as needed based on performance assessment, or counsel them on issues to improve productivity.
- Conduct Safety awareness programs & checks to improve the safety and health of the employees in the organization
- Create and maintain invoices related trackers, tracking all PR, PO’s & Receipting the invoices.
- Determine the staffing requirements, hire and train new employees, and oversee personnel processes.
- Co- originating with all departmental managers to assess the performances and Contributions by an individual employee
- Served as an initial contact person for all issues regarding Workforce
- Manage the departmental annual budget, Employee performance evaluations & conduct daily strategy and planning meetings.
- Engage with the Contractors on Labour Contracts, Renewals & Policies.
- Continuously analyze schedule performance, forecast accuracy, historical trends, and underlying assumptions, making adjustments and enhancements to the forecasting, headcount planning, and scheduling process to meet service level and profitability targets.
- Coordinating between different departments for Production, Marketing, Logistics, Accounts and Business Development
Education
MASTERS - MBA in Operations, Retail and Supply Chain Management
Ramaiah Institute of Management Studies
2019
GRADUATION - B. Com in Finance & Marketing
CMR Autonomous College
2017
Pre-Secondary University - Accounting
Cathedral Composite PU College
2012
Skills
- Proficiency in Advance Excel, Word & Power point
- Proficiency in Power BI
- Proficiency in Confluence
- Experience in SAP SuccessFactors & Fieldglass
- Experience in Vendor Third Party Engagement using SAP Ariba Tool
- Experience in Service Now Ticketing tool For all Services
- Experience in Oracle PeopleSoft EProcurement Tool
- Incident Management
- Policies and procedures
- Workforce training and development
- Budget management
- Contract management of Contractors/Agency Workers/OSW's
- Asset Inventory management
- Supplier negotiation
Languages
English
Proficient
C2
Hindi
Proficient
C2
Kannada
Proficient
C2
English
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Workforce Operations Manager
Standard Chartered Bank
08.2022 - Current
Workforce Manager
Green Mine Industries Pvt ltd
06.2019 - 06.2022
MASTERS - MBA in Operations, Retail and Supply Chain Management
Ramaiah Institute of Management Studies
GRADUATION - B. Com in Finance & Marketing
CMR Autonomous College
Pre-Secondary University - Accounting
Cathedral Composite PU College
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