Mayur Mantri

• Directed workspace strategy, seating plans, and office reconfigurations across multi-site locations, improving space utilization by 30% while enhancing employee safety and collaboration
• Led end-to-end multi-site operations spanning Facilities Management and Channel Partner Operations across India, APAC, and AMS regions, supporting 1,500+ employees and global partner ecosystems.
• Directed workspace strategy, space optimization, and office reconfigurations, improving utilization by 30% while ensuring safety, compliance, and business continuity.
• Managed complete vendor and partner lifecycle governance, including onboarding, contract negotiation, SLA enforcement, and performance reviews, achieving 20% cost savings and 98% SLA adherence.
• Owned Opportunity Registration & Validation (ORR), rebate management, and partner compliance programs, reducing turnaround time from 7 to 2 days through automation and workflow standardization.
• Applied Lean & Six Sigma methodologies to streamline facilities and partner workflows, reducing operational cycle times by 35% and improving service efficiency.
• Successfully decommissioned the underutilized Robin seating tool, eliminating recurring license fees of ~USD 3,500/month and simplifying space management processes.
• Ensured 100% EHS, fire, statutory, and audit compliance through structured inspections, risk assessments, and governance frameworks with zero major findings.
• Managed 500+ stakeholder queries per quarter (internal teams, partners, vendors) with strong SLA adherence and >90% satisfaction ratings.
• Led escalation management with root cause analysis (RCA), reducing repeat issues by 40% and strengthening operational controls.
• Spearheaded emergency response planning, evacuation drills, and incident reporting, reducing esponse time by 25% and enhancing workplace safety culture.
• Developed and maintained SOPs, governance frameworks, and process documentation, ensuring audit readiness and operational consistency.
• Partnered with HR, Finance, Legal, IT, Security, Sales, and Leadership teams to deliver cross-functional initiatives aligned with strategic business objectives.
• Built and leveraged data analytics dashboards (Excel, Power BI) to track occupancy, budgets (OpEx), rebates, compliance, and performance metrics, enabling data-driven decision-making.
• Coached workplace coordinators, reception teams, and support staff across locations, implementing SOPs and performance frameworks to standardize high-quality service delivery.
• Recognized for delivering cost optimization, compliance excellence, and operational stability while maintaining high employee satisfaction scores (>90%).

• Processed client financial plans including wealth management, health coverage, and 401(k) accounts in strict adherence to market regulations and compliance standards.
• Ensured high accuracy (>99.5%) and on-time processing of client transactions.
• Supported daily operational updates and transaction workflows, ensuring seamless continuity of services for internal and external stakeholders.
• Drove process enhancements and automation initiatives, reducing manual effort by 30% and saving ~1,200 man-hours annually.
• Managed workload distribution and system flows, improving throughput efficiency by 25% during peak volumes.
• Monitored transaction queues and exception reports, proactively identifying risks and preventing SLA breaches.
• Prepared and delivered weekly and monthly MIS reports for senior leadership, highlighting performance metrics, volumes, and trends.
• Collaborated with cross-functional teams to resolve process gaps and system issues, improving turnaround time by 20%. Supported process documentation and SOP updates, enabling faster onboarding and consistent execution.

• Delivered client service support for UK and US markets, ensuring compliance with market regulations, settlement guidelines, and cut-off timelines.

• Executed and repaired cash and trade transactions within trade date (T) and settlement date (S) timelines, supporting daily volumes exceeding USD 80M.

• Communicated with sub-custodians via SWIFT messages for trade affirmation and settlement confirmation, ensuring timely resolution of exceptions.

• Investigated corporate action instructions, coordinated with internal teams and client administrators, and ensured accurate execution.

• Resolved complex and high-priority client inquiries efficiently, maintaining SLA adherence above 98%.

• Supported daily operational updates and system reconciliations, ensuring smooth end-to-end transaction processing.

• Conducted quality reviews and audits, achieving quality compliance scores above 98% across client interactions.

• Managed inbound calls from US clients, delivering high-quality customer service and maintaining CSAT scores above 90%.

• Supported daily operational updates and reporting, ensuring smooth workflow continuity across teams.

• Monitored workloads and queue volumes, optimizing resource allocation and reducing backlogs by 25%.

• Prioritized work based on client requirements and SLAs, ensuring on-time resolution of critical requests.

• Processed customer orders and provided accurate product and service details to customers.

• Responded promptly to customer queries, effectively addressing concerns and issues.

• Implemented strategies to enhance business performance and increase customer satisfaction.

• Executed a successful marketing campaign for the Eubiq power outlet system.