Mayur Mistry
Mumbai
Summary
Experienced professional specializing in online reputation management, listening, and data analysis. Leveraging these skills to enhance brand perception and drive informed strategies for clients. Proven track record of monitoring digital landscapes, analyzing sentiment, and managing online narratives.
Overview
13
13
years of professional experience
Work History
Manager
Foxymoron Pvt Ltd
04.2023 - Current
- Head ORM team of Star Sports and Kingfisher World
- Head Social listening for clients
- Maximized performance by monitoring daily activities and mentoring team members
- Manage client expectations, actively listening to concerns and find appropriate middle ground
- Effectively handling crisis management for clients
- Effective use of Data Analysis for clients and helping them to take informed decisions for campaigns
- Tools worked on Sprinklr, Locobuzz, Talkwalker
Associate Manager
Sportz Interactive Pvt Ltd
08.2015 - 03.2023
- Head CRM Team for the client Star Sports India and JioCinema
- Creative Fan Engagements on various Social Media platforms to cater to the audience
- Procuring and maintaining research data for weekly and monthly reports/infographics
- Effectively executed content during live events across various social accounts
- Manage the social accounts of Star Sports India for all kinds of complaints, queries, feedback and responses
- Appraise the client about consumers' feedback and requests related to LIVE events and non-LIVE shows
- Well-versed with CRM tools like Meltwater, Sprinklr, Freshdesk, Salesforce, and Simplify365
Executive - Operations & Marketing
Mumbai Football Club Pvt. Ltd
10.2011 - 07.2015
- Team Manager for Under 15 and Under 19 teams
- Managing season campaigns for the Club on various social media platforms
- Effective execution Club Licensing process and procuring for Mumbai Football Club Pvt Ltd.
Education
Post Graduate Diploma in Management -
WE School
05.2014
Post Graduation Diploma in Sports Management -
International Institute of Sports Management
05.2011
Skills
- Leadership
- Strategic Planning
- Decision Making
- Time Management
- Communication
- Critical Thinking
- Data Driven
Timeline
Manager
Foxymoron Pvt Ltd
04.2023 - Current
Associate Manager
Sportz Interactive Pvt Ltd
08.2015 - 03.2023
Executive - Operations & Marketing
Mumbai Football Club Pvt. Ltd
10.2011 - 07.2015
Post Graduate Diploma in Management -
WE School
Post Graduation Diploma in Sports Management -
International Institute of Sports Management
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