MAYUR PATIL
Pune
Summary
Technical Lead with extensive experience at Cognizant, specializing in real-time issue triage and root cause analysis utilizing Elastic Search and Grafana. Demonstrated success in automating batch processing through BMC Control-M, resulting in improved operational efficiency. Effective communicator and team leader, committed to driving continuous improvement and enhancing client satisfaction.
Overview
5
5
years of professional experience
Work History
Technical Lead
Cognizant
Pune
06.2022 - Current
- Monitoring & Triage Lead – Verizon Account (Dec 24) • Leading a team of 8 members in real-time monitoring and triaging of issues from the Assistant platform on the Verizon account. Utilize tools like Elastic Search, Kibana, and Grafana to perform root cause analysis, identify impacted APIs/services, and determine responsible teams. Coordinate with cross-functional teams to ensure timely issue resolution, and provide direction and support to the team for effective triage handling. Maintain dashboards, alerts, and trackers to ensure visibility, and drive continuous improvement. Act as the point of contact for incident escalations, client updates, and daily reporting.
- Raymond James (Jun 23 - Nov 24): Implemented changes and deployment of BMC Control-M to automate batch processing operations. Accessed current workflows, identifying pain points and inefficiencies. Ordered new and migrated existing batch jobs, ensuring data integrity and compliance. Configured job scheduling and dependencies to optimize resource utilization and meet SLAs.
- Managed incidents and deployments through ServiceNow for operational continuity. Performed system checks on mainframe (HP NonStop) using outside view tools. Ensured uninterrupted data processing, job scheduling, file transfers, and workflow orchestration.
Account Process Executive
Greet Technologies
Banglore
12.2020 - 03.2022
- Company Overview: Resolved complex customer issues related to Tally accounting software, issues related to Data migration, backup and recovery, performance, taxation, accounting.
- Resolved complex customer issues related to Tally accounting software, issues related to Data migration, backup and recovery, performance, taxation, accounting.
Education
B. Tech. - Mechanical Engineering
Lovely Professional university
Punjab01.2021
Diploma - Mechanical Engineering
Government Polytechnic Nandurbar
Maharashtra01.2018
Skills
- Elastic search
- Kibana
- Grafana
- Jira
- Quantum metric
- Vocal
- BMC Control-M
- Outside-view
- Incident Management
- ServiceNow
- ITSM Tools
- ITIL Framework
- C
- C
- Python
- Batch Processing
Proud Of
- Successfully led the onboarding and knowledge transfer (KT) of 23 new team members for the Verizon Assistant platform, ensuring seamless integration and client satisfaction
- Established and operationalized real-time monitoring and triaging processes using Elastic Search, Kibana, and Grafana, significantly improving incident response efficiency, and recognized by the client for effectively setting up a new team and enabling rapid issue detection, root cause analysis, and resolution coordination across multiple teams
Timeline
Technical Lead
Cognizant
06.2022 - Current
Account Process Executive
Greet Technologies
12.2020 - 03.2022
B. Tech. - Mechanical Engineering
Lovely Professional university
Diploma - Mechanical Engineering
Government Polytechnic Nandurbar
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