Mayur Patil
Pune
Summary
Seasoned Lead Operations Analyst with a strong background in streamlining operational processes and implementing strategic initiatives. Skilled in utilizing data analytics for decision-making, monitoring performance metrics, and driving efficiency improvements. Notable ability to lead cross-functional teams, manage projects effectively and contribute significantly to business growth. Known for creating impactful solutions that enhance operational effectiveness.
Overview
5
5
years of professional experience
Work History
Lead Operations Analyst
Cognizant Tech. Sol ( Vend - Verizon )
Pune
07.2024 - Current
- Managed mission-critical production environments for Verizon Communications INC the high-scale U.S. telecommunications clients for over 1.5 years.
Orchestrated 24x7 support across Omnichannel platforms using Grafana, Kibana (ELK), and Quantum Metric. Led full Jira incident lifecycle management to streamline issue resolution processes. Directed Canary Deployments to facilitate seamless weekly production releases. - Reduced MTTR through proactive system shakedowns and automated health checks.
Conducted a deep-dive root cause analysis on failing APIs and system defects. - Implemented observability stack enhancements to improve system monitoring and performance.
Collaborated with cross-functional teams to ensure operational continuity and service excellence.
Sr. Systems Engineer
Cognizant ( Vend - Raymond James Fin. Corp.)
Pune
06.2022 - 07.2024
- Managing and ensuring uninterrupted data processing, file transfers, jobs scheduling, and workflow orchestration.
- The objective of this project is to implement Changes and deployment in BMC Control-M within a financial institution to automate and streamline their batch processing operations. The primary goal is to improve operational efficiency, reduce manual errors, and ensure critical file transfer and execution of critical financial transactions.
Account Process Executive
Greet Technologies
Banglore
12.2020 - 03.2022
- Resolved complex customer issues related to Tally accounting software, issues related to Data migration, backup and recovery, performance, taxation, accounting.
Education
B. Tech. - Mechanical Engineering
Lovely Professional university
Punjab01.2021
Diploma - Mechanical Engineering
Government Polytechnic Nandurbar
Maharashtra01.2018
Skills
- BMC Control-M
- Outside view incident management
- ServiceNow, Jira
- ITSM tools, ITIL framework
- Kibana (ELK)
- Excellent communication
- Grafana
- Quantum Metric
- Batch processing
- Operational excellence
Proud Of
- Engineered a "Minutes-not-Hours" troubleshooting framework, reduced MTTR by 40% for 'Chatstore' and 'Care' channels by developing standardized Kibana query libraries and Quantum Metric guides, enabling near-instant identification of failing APIs
- Orchestrated high-velocity, zero-downtime deployments: managed 150+ weekly production and canary releases with a 0% unplanned downtime record, while slashing rollbacks by 30% through a custom Grafana 'early warning' dashboard
- Automated job failure resolution, successfully developed and implemented an automated solution for BMC Control-M to handle daily job failures, reducing manual intervention
Timeline
Lead Operations Analyst
Cognizant Tech. Sol ( Vend - Verizon )
07.2024 - Current
Sr. Systems Engineer
Cognizant ( Vend - Raymond James Fin. Corp.)
06.2022 - 07.2024
Account Process Executive
Greet Technologies
12.2020 - 03.2022
B. Tech. - Mechanical Engineering
Lovely Professional university
Diploma - Mechanical Engineering
Government Polytechnic Nandurbar