ADP Workforce Now
Mayur Pawar
Client Success Specialist
Pune
Summary
Rational Account Owner with more than 7 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Senior Analyst - Client Success
Rayden Interactive
Pune
2022.07 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Assist client with Weekly, Bi-weekly, Monthly video meetings and resolving their ongoing issues. Sent Agenda emails, Follow up emails. Managed over 50 video calls monthly.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Explained complex, technology-related issues in basic, understandable terms to clients.
Analyst
ADP Pvt Ltd
Pune
2018.03 - 2022.07
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Provided customer service to employers regarding payroll inquiries and issues.
- Managed payroll data entry and processing for US employers to comply with predetermined company guidelines.
- Resolved payroll discrepancies quickly and successfully.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Managed over 20 client calls per day. Resolved payroll errors and assisted with end to end payroll processing.
- Assisted with 940, 941, W-2, W-3 filing of reports.
- Managed payroll data entry and processing for clients to comply with predetermined company guidelines.
Customer Service Executive
Vodafone India Service Pvt Ltd
Pune
2017.01 - 2018.02
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Resolved more than 20 client complaints in one day.
Education
MBA - Marketing
Dr. D Y Patil Institute of Management Studies
Pune 2014.07 - 2016.05
Bachelor of Commerce -
Dr. D Y Patil College of Arts, Commerce & Science
Pune 2010.06 - 2014.04
Skills
Client management
undefinedAccomplishments
- Supervised team of New Hires.
- Conducted additional trainings.
- Mentored New Hires.
- Assisted team as a Subject Matter Expert.
Software
SAP
Salesforce
General ledger
Workday
Jira
Time and Attendance
Confluence
Timeline
Senior Analyst - Client Success
Rayden Interactive
2022.07 - Current
Analyst
ADP Pvt Ltd
2018.03 - 2022.07
Customer Service Executive
Vodafone India Service Pvt Ltd
2017.01 - 2018.02
MBA - Marketing
Dr. D Y Patil Institute of Management Studies
2014.07 - 2016.05
Bachelor of Commerce -
Dr. D Y Patil College of Arts, Commerce & Science
2010.06 - 2014.04
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