Mayur Polekar
Mumbai
Summary
Seasoned Senior Technical Consultant with more than six years of experience in offering strategic technical solutions, and managing complex projects. Strong skills in problem-solving, communication, and leadership have been utilized to optimize operational efficiencies and boost productivity. Implemented innovative solutions that resulted in significant improvements in process efficiency. Proven track record of effectively guiding teams and delivering high-quality results within deadline-driven environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Technical Consultant
Hitachi Systems India Pvt Ltd
Mumbai
07.2024 - Current
- Work closely with clients to understand their needs and business objectives.
- This involves conducting interviews, workshops, and assessments. budget.
- Understand the client's infrastructure, IT environment, and budget to suggest suitable solutions and services.
- Create and maintain comprehensive documentation for solutions, including design documents, user guides, and technical specifications.
- Provide regular updates and reports to clients and stakeholders on project status, milestones, and deliverables.
- Identify and recommend improvements to existing processes, tools, and methodologies (partnering with multiple OEMs) to enhance efficiency and effectiveness.
- Analyzed business requirements to develop tailored solutions that met client needs effectively.
- Prepared a proposal and scope of work by understanding the client's need for services.
- Facilitated workshops and training sessions for clients, enhancing their understanding and utilization of the observability solution with the help of the pre-sales team.
- Evaluated new observability solutions and software to recommend upgrades and integrations that enhanced solution offerings.
- Monitored project progress, addressing any issues promptly to minimize delays and maintain timelines.
Associate Business Analyst
QualityKiosk Technologies Pvt Ltd
Mumbai
12.2021 - 07.2024
- Develop and execute strategic account plans to foster long-term relationships, and maximize revenue opportunities.
- Proactively engage with key clients to understand their evolving needs and challenges.
- Analyzed data generated by bots, and designed various reports using PowerPoint and Power BI to present data to the client.
- Present performance reports to clients, highlighting key achievements, challenges, and growth opportunities. Prepare the FRD and BRD as per the client's requirements.
- Collaborated with cross-functional teams such as marketing, sales, finance, engineering.
- Act as the single point of contact between clients and the organization.
- Stay updated on industry trends, market developments, and competitor activities to provide insights and recommendations to clients.
- Draft and review contracts, ensuring compliance with company policies and legal requirements with the help of the legal team.
- Act as a trusted advisor, building credibility, and fostering a strong partnership.
- Successfully increased client retention by 94% within the first year.
- Achieved annual revenue targets by consistently identifying and capitalizing on upsell opportunities.
Relationship Manager
ICICI Bank Ltd
Mumbai
10.2018 - 12.2021
- Expert in developing and maintaining strong relationships with clients to drive business growth.
- Proven track record of meeting and exceeding sales targets while providing exceptional customer service.
- Adept at identifying client needs and tailoring solutions to meet their specific goals.
- Prepared and presented detailed reports on client account status and growth opportunities to senior management.
- Coordinated with the credit team for the approval of lines of credit, commercial loans, real estate loans, personal loans, or commercial vehicle loans; also presented the client's profit and loss statement and balance sheet.
- Understand geographic-wise client needs to propose products or services accordingly.
- Successfully achieved the sales target by 100% to 150% using analysis.
Business Development Executive
Antraweb Technologies Pvt Ltd
Mumbai
03.2018 - 08.2018
- Identify and target potential clients through market research, cold calling, and networking, to generate a robust pipeline of qualified leads.
- Engage with potential clients who need ERP solutions.
- Conduct presentations and product demonstrations to showcase IT solutions and services (Tally 9) tailored to clients' requirements (Customized Add-on).
- Collaborate with the technical team to create customized proposals and solutions for clients.
- Build and maintain strong relationships with key decision-makers and stakeholders.
- Achieved revenue target for every month by 100%.
Education
PGPM - Marketing
ICFAI Business School
Pune02.2018
B.Sc. -
Indira Gandhi National Open University
Mumbai03.2015
Skills
- Cross-functional collaboration
- Project management
- Client relationship management
- Presentation skills
- ITIL framework
- Business intelligence
- Stakeholder management
- Data analysis
Certification
- DPN Sales Specialist (Datadog Certified)
- Dynatrace Associate
- Dynatrace Partner Sales
- Professional Scrum Master I
- ITIL V4 Pursuing
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation, which resulted in more effective and timely completion of projects
- Recognized by management for empathetic behavior towards clients and rewarded with a client satisfaction certification, leading to increased revenue and client satisfaction by 60% to 80%
Timeline
Senior Technical Consultant
Hitachi Systems India Pvt Ltd
07.2024 - Current
Associate Business Analyst
QualityKiosk Technologies Pvt Ltd
12.2021 - 07.2024
Relationship Manager
ICICI Bank Ltd
10.2018 - 12.2021
Business Development Executive
Antraweb Technologies Pvt Ltd
03.2018 - 08.2018
PGPM - Marketing
ICFAI Business School
B.Sc. -
Indira Gandhi National Open University
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