MAYUR POTDAR
MUMBAI
Summary
Dynamic and detail-oriented professional with extensive experience in high-volume dining environments, including Royal Caribbean International. Proven ability to enhance customer satisfaction through strong multitasking and exceptional service. Skilled in optimizing operations and training staff, ensuring seamless service and positive guest experiences. Committed to maintaining high standards in food safety and service excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Waiter
Royal Caribbean International
USA
03.2015 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Certified Restaurant Supervisor
Al Saad Group
Saudi Arabia
09.2006 - 05.2008
Waiter
Norwegian Cruiseline
USA
02.2011 - 05.2014
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Certified Restaurant Supervisor
Sharjah, UAE
UAE,Sharjah
06.2009 - 04.2011
- Improved table turnover times by refining seating arrangements and optimizing floor plans for peak hours of operation.
- Conducted regular audits of financial transactions to maintain accurate records and prevent discrepancies in cash handling practices.
- Implemented standard operating procedures to maintain consistency in service, resulting in positive guest feedback and repeat visits.
- Maintained high food safety standards through consistent monitoring and enforcement of proper sanitation procedures.
Banquet Server
Oberoi Hotel,Mumbai
Mumbai
10.2000 - 12.2002
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Captain Waiter
Cafe Basilico,Mumbai
MUMBAI
09.1999 - 11.2000
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Completed restaurant opening and closing functions that included POS report generation.
Education
Higher Secondary Education - Commerce
Elphinstone College
Mumbai04.1998
Secondary School Education -
Kendriya Vidyalaya Karanja
Mumbai08.1996
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
Certification
I have done computer MSCIT course.
Languages
English
Advanced (C1)
Address
302, Osho-Ashtvinayak CHSL, B-Cabin ,Naupada, Thane (west), 400602, Maharashtra, India.
Passport No.:
U9273846
Passport Validity:
12/01/2031
Timeline
Waiter
Royal Caribbean International
03.2015 - Current
Waiter
Norwegian Cruiseline
02.2011 - 05.2014
Certified Restaurant Supervisor
Sharjah, UAE
06.2009 - 04.2011
Certified Restaurant Supervisor
Al Saad Group
09.2006 - 05.2008
Banquet Server
Oberoi Hotel,Mumbai
10.2000 - 12.2002
Captain Waiter
Cafe Basilico,Mumbai
09.1999 - 11.2000
Higher Secondary Education - Commerce
Elphinstone College
Secondary School Education -
Kendriya Vidyalaya Karanja