Mayur Relwani
Pune,Maharashtra
Summary
Proven leader in operational excellence and quality assurance, I significantly enhanced team productivity and customer satisfaction at Aminfoweb by streamlining processes and fostering teamwork. Skilled in performance monitoring and coaching, I excel in work allocation and training, achieving operational targets with a focus on results.
Results-oriented Operations Team Leader with flexible and creative approach to handling routine and complex operational challenges. Clear and disciplined with skill in inspiring employees to meet and exceed performance targets.
Overview
7
7
years of professional experience
Work History
Operations-team-leader
Aminfoweb
08.2021 - Current
- Conducted regular staff training sessions to ensure consistent implementation of best practices across the team.
- Improved operational efficiency by streamlining processes and implementing more effective procedures.
- Provided effective leadership during periods of change or transition within the organization.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Produced detailed reports outlining performance against benchmarks.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Customer Service Executive
Credence Resource Management
07.2018 - 07.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Customer Service Executive
WNS
07.2017 - 12.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Commerce - Banking And Finance
Savitribai Phule Pune University
Pune03.2020
Higher Secondary School Certificate -
State Board of Maharashtra
Pimpri-Chinchwad, India03.2015
State Secondary Certificate -
State Board of Maharashtra
Pimpri-Chinchwad, India03.2012
Skills
- Operational Excellence
- Quality Assurance
- Performance monitoring
- Coaching and Training
- Work allocation
Timeline
Operations-team-leader
Aminfoweb
08.2021 - Current
Customer Service Executive
Credence Resource Management
07.2018 - 07.2021
Customer Service Executive
WNS
07.2017 - 12.2017
Bachelor of Commerce - Banking And Finance
Savitribai Phule Pune University
Higher Secondary School Certificate -
State Board of Maharashtra
State Secondary Certificate -
State Board of Maharashtra
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