Mayur Sharma

Team Manager (2016–2025)

Quality Analyst (2015-2016)

Customer Sales Specialist (2014–2015)

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Developed and implemented operational policies and procedures to meet organizational objectives.
• Connected with clients and developed strategies to achieve sales and customer service goals.
• Aided senior leadership during the executive decision-making process by generating due reports and analyzing performance statistics to recommend corrective actions and improvements.
• Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
• Established KPIs for tracking performance against goals.
• Built strong operational teams to meet process and production demands.

• Monitored customer interactions to identify areas of improvement in call quality, customer service, and sales.
• Conducted regular audits of recorded calls to ensure adherence to standards and policies.
• Actively participated in cross-functional meetings with other departments within the organization.
• Documented research findings, and prepared polished reports highlighting results and potential improvement strategies.
• Ensured compliance with applicable laws, regulations, and company policies.
• Developed and implemented strategies to improve call quality, such as training programs and process improvements.

• Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
• Participated actively in brainstorming sessions aimed at generating innovative ideas for improving cold call process effectiveness and efficiency.
• Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
• Maintained records of customer interactions, account status, changes or updates, and produced activity reports.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Sr. Team Lead (2013–2014)

Team Lead (2012-2013)

• Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
• Created detailed reports outlining key metrics such as sales volume, conversion rates.
• Collaborated with other departments to ensure smooth workflow processes across the organization.
• Monitored staff performance and provided feedback on areas of improvement.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Managed daily operations, client relations and IT.

• Achieved established sales targets by generating new customer accounts.
• Worked effectively in team environments to make the workplace more productive.
• Maintained updated knowledge through continuing education and advanced training.
• Ensured compliance with all relevant regulations when selling products or services.