Mayur Sharma
New Delhi,DL
Summary
Accomplished professional with extensive experience in sales, marketing, customer service, and operations within the logistics and shipping industry. Demonstrated expertise in handling import/export queries, rate filing, vessel planning, and logistics management. Proven track record of managing customer relationships. Skilled in cross-functional coordination, stakeholder management, and team supervision. Holds a NEBOSH International General Certificate in Occupational Health and Safety. Adept at using ERP software for inventory management and process improvement. Energetic, proactive, and highly responsible with a keen eye for accuracy.
Overview
10
10
years of professional experience
Work History
Officer II
ISGEC Heavy Engineering
12.2024 - Current
- Overseas Project Client handling.
- Handling the Export and Import Shipments for the overseas projects.
- Coordination with all the Units of ISGEC Pan India for the production and planning.
- Coordination with the CHA's for smooth process of clearance in Customs.
- Coordination with the Shipping lines along with the team members to dispatch the shipments ontime.
- Coordination with the Logistics team for the shipments movements.
- Coordinating with the Banks for the payments for IDPMS and EDPMS.
Executive (North): Sales and Marketing
Wan Hai lines (India) Private Limited
04.2023 - 11.2023
- Handled all Import queries to ensure all bookings were issued with valid contracts
- (Ensure all procedures were followed)
- Handled Inbound Customer service and internal transferred to Sales and Marketing
- Managed complaints with calm, clear communication and problem-solving.
- Thrived in fast-paced environment with energy and enthusiasm.
- Actively listened to customers to fully understand requests and address concerns.
- Team handling to clear the shipments at the earliest
- Day to Day trucking movement for Exports and Movement coordination
- On boarding the Customer to achieve the Target as per the HO Taipei (Headquarters)
- Rate filing for Exports and Imports and providing the same to the customers
- Respond to all customer inquiries in a timely manner
- US Export rate filing
- Reconciling Daily, Weekly, Monthly reports to sales
- Coordinated with the Head office for rate validity's & revision of rates as per bookings & follow up for rate agreements/contract number
- Helping customer to register themselves for KYC upload and to get the approval from Back office team
Senior Executive (North): Customer Service & Operations
Wan Hai Lines (India) Private Limited
06.2021 - 04.2023
- Handling all export queries to ensure all bookings were issued with valid contracts
- (Ensure all procedures were followed)
- Rate filing for exports and imports and quoting
- Respond to all customer inquiries in a timely manner
- US rate filing
- Logistics Trucking Management
- Handling space (PAN INDIA) for Mundra and Nhava Sheva
- Vessel Planning (PAN INDIA) for Mundra and Nhava Sheva
- Reconciling daily, weekly, monthly reports to sales
- Coordinating with the Port operations team for SB, VGM, SSR/VIA loading submission
- Point of contact for new customer on boarding program
- Coordinated with the Head office for rate validity's & revision of rates as per bookings & follow up for rate agreements/contract number
- Helping customer to register themselves for KYC upload and to get the approval from Back office team
Deputy Manager (India): Marketing
Polycab India Limited
11.2020 - 05.2021
- Business Development and catering to the prime customers of Polycab Telecom in OFC, FRP Rods and passive products such Patch cords, panels, routers, etc
- Maintaining the MIS covering production, quality checks, and maintenance, logistics and dispatches of the material/cargo
- Handling the pricing for the Ocean Exports by sending the Sea exports rate quotations to the client
- Customer end to end communication with the Domestic and Overseas right from the price offers, order executions until the safe delivery of goods
- Coordinating with the logistics companies (freight forwarding, transporters, shipping lines) including the pricing, pickup, documentation, allotment of the containers for executing the dispatches and timely delivery
- Inventory management by maintaining the safety stock for all the products at the various warehouses along with the Depots
- Maintaining the stock reports by coordinating with the manufacturing Plant
- Coordinating with the vendors for launching new products
- (Includes: Sample collection, quality check, rate negotiations)
- BID preparation support
- Project management for new ventures
- Central sales co-ordination for the Telecom vertical
- Accounting of receivables against the customer's order
- Scouting and empanelment of new vendors
- Marketing communications such as product catalogues, datasheets, display boards, social media, etc
Assistant Manager (North): Business Development
Skyways Group
06.2018 - 12.2019
- Developed the business for the imports and exports for the retail/direct customers
- Negotiated for the pricing with the clients to on-board the shipments
- Regular meetings with the clients to obtain business for imports and exports
- Coordinated with shipping lines for the pricing, documentation, operations
- On-boarded the customer for ocean exports and imports
Senior Executive (North): Customer Service & Operations
Wan Hai Lines (India) Private Limited
01.2017 - 06.2018
- Handled all export queries to ensure all bookings were issued with valid contracts
- (Ensure all procedures were followed)
- Respond to all customer inquiries in a timely manner
- Vessel Planning (PAN INDIA)
- Inventory Management
- Reconcile weekly reports to sales
- Rate filing and quoting
- Point of contact for new customer on boarding program
- Coordinated with the Head office for rate validity's & revision of rates as per bookings & follow up for rate agreements/contract number
Executive (North): Operations & Logistics
United Arab Shipping Pvt Ltd
04.2015 - 01.2017
- Applied company knowledge to address the inquiries of customers and vendors regarding shipping and product
- Logistics Vendor Management
- Container Management Department
- Established new stocking locations and rearranged and optimized space usage
- Ensured the efficient and safe operation of all material handling equipment
- Initiated contact with vendors to research favourable freight rates, resolve discrepancies, and ensure quality service
- Initiated and implemented multiple process improve projects that help ensure prompt shipments of rush orders and help meet new customer demand for customized products
- Transportation Management and vessel planning (Rail, Road)
- Repositioning of the containers
- Maintained the Pre-Advise at Port Web portals for upcoming Vessels
- Handled Back to Town cases
- Haulage planning
- Worked on company ERP (Enterprise Resource planning) software TRUST
- Reduced the cost and time in the maintenance of the inventory flow while taking care for the inventory by following the First in first out (FIFO) & Last in first out (LIFO) rule for the allotment of the containers
Education
NEBOSH Certified International General Certification - United Kingdom
Nebosh
11.2024
Post-Graduation Diploma in Management - International Business & HR
Jaipuria School of Business
Ghaziabad, Ghaziabad01.2015
Bachelor of Commerce -
Hemwati Nandan Bahuguna Garhwal University
01.2013
3 Years Diploma - Computer Science
NIIT
01.2013
Skills
- Customer Service
- Operations and Logistics
- NEBOSH - International General Certificate in Occupational Health and safety
- Container shipping exports/imports
- ERP - Enterprise Resource Planning
- BID preparation support
- Crossfunctional coordination
- Auditing and Inventory Management
- Highly responsible and reliable
- Multitasking
Custom Section
- +917303402491
- +919557279007
Personal Information
- Date of birth: 02/03/93
- Marital status: Married
Websites, Portfolios and Profiles
www.linkedin.com/in/mayur-sharma-aa8397170
Languages
English
Proficient
C2
Hindi
Proficient
C2
Punjabi
Proficient
C2
Timeline
Officer II
ISGEC Heavy Engineering
12.2024 - Current
Executive (North): Sales and Marketing
Wan Hai lines (India) Private Limited
04.2023 - 11.2023
Senior Executive (North): Customer Service & Operations
Wan Hai Lines (India) Private Limited
06.2021 - 04.2023
Deputy Manager (India): Marketing
Polycab India Limited
11.2020 - 05.2021
Assistant Manager (North): Business Development
Skyways Group
06.2018 - 12.2019
Senior Executive (North): Customer Service & Operations
Wan Hai Lines (India) Private Limited
01.2017 - 06.2018
Executive (North): Operations & Logistics
United Arab Shipping Pvt Ltd
04.2015 - 01.2017
Post-Graduation Diploma in Management - International Business & HR
Jaipuria School of Business
Bachelor of Commerce -
Hemwati Nandan Bahuguna Garhwal University
3 Years Diploma - Computer Science
NIIT
NEBOSH Certified International General Certification - United Kingdom
Nebosh
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