Mayur Shetty

Dynamic Project Manager with 20+ years of diverse IT industry experience, specializing in Agile methodologies and team leadership. Proven expertise in:

• Guiding cross-functional teams as a Professional Scrum Master and Agile Coach
• Orchestrating successful project deliveries through effective release management
• Optimizing service delivery processes for enhanced operational efficiency

Seeking a challenging Project Manager role to leverage my extensive background in Agile practices and IT project execution. Committed to:

• Driving projects from inception to completion with a focus on timely, high-quality deliverables
• Implementing and refining Agile frameworks to boost team productivity and project outcomes
• Fostering a culture of continuous improvement and innovation within project teams

Dedicated to aligning technology solutions with business objectives, ensuring customer satisfaction, and maintaining operational excellence throughout the project lifecycle. Adept at navigating complex IT landscapes to deliver impactful results that propel businesses forward in competitive markets.

• Spearheaded Agile transformation as primary facilitator and coach for 3 cross-functional teams (24 members total), driving successful project cycles and high-quality software delivery
• Boosted team productivity by 25% through meticulous tracking and optimization of Agile metrics
• Orchestrated critical Agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives, fostering a culture of transparency, inspection, and adaptation
• Collaborated with product owners and key stakeholders to refine and prioritize product backlogs, ensuring alignment with strategic business objectives
• Implemented targeted process enhancements based on team feedback, championing a environment of continuous improvement
• Mentored team members in Agile/Scrum principles, elevating overall team competency and project execution capabilities
• Ensured strict adherence to Agile methodologies, resulting in consistent, high-quality software product delivery

• Led end-to-end release management lifecycle, orchestrating successful deployments while ensuring strict adherence to standardized procedures
• Streamlined the entire release process from planning to execution, significantly enhancing efficiency and minimizing system downtime
• Developed and implemented standardized release procedures and documentation, boosting organizational transparency and accountability
• Facilitated cross-functional collaboration, effectively managing release dependencies and mitigating risks across multiple departments
• Leveraged cutting-edge release automation tools to optimize deployment tasks, resulting in improved consistency and reduced manual errors
• Spearheaded post-release analyses, identifying key areas for improvement and implementing enhanced release management practices
• Reduced deployment time by 30% through process optimization and automation like CI/CD pipeline and Test Automation

• Led Agile project delivery, driving on-time, within-budget completion through effective cross-functional team management
• Spearheaded CORE and AMOS teams, expertly handling high-severity incidents and first-level operations support
• Optimized incident resolution processes, collaborating with stakeholders to ensure project success
• Efficiently managed project resources, scope, and budgets, consistently meeting delivery timelines and financial targets

• Oversaw service delivery and incident resolution, driving continuous improvement in team performance.
• Led a team of NOC engineers to provide 24/7 monitoring and support for critical network infrastructure.
• Developed and tracked KPIs to enhance team performance, improving incident resolution efficiency.
• Worked with cross-functional teams to implement new technologies and strengthen network security.
• Managed incident resolution processes for critical issues across multi-customer environments.
• Contributed to a Lean Six Sigma project focused on reducing effort and increasing productivity.
• Managed team dynamics and performed root cause analysis to prevent future incidents.

Achievements:

• Played a key role in a Lean Six Sigma project that led to a significant increase in productivity.

• Acted as the primary contact for global case management and process enhancement. Monitored GNOC Queue, managing global cases and tracking rejected cases.
• Generated monthly reports on case status, contributing to improved case management. Achievements: Improved global case resolution through effective tracking and reporting mechanism
• Mentored junior team members, contributing to their professional growth and development.
• Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.

• Led team operations and training initiatives, ensuring high service standards. Supervised a team of 21, delivering support for ISP dial-up services. Conducted refresher trainings to enhance team performance and service quality
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

• Delivered customer-centric technical support, resolving hardware and software issues efficiently. Provided DSL connection troubleshooting for Yahoo customers.
• Achieved an 85% customer satisfaction rate through effective technical support.
• Achievements: Attained high customer satisfaction, reflecting quality service and problem-solving skills.
• Provided technical support to clients, troubleshooting issues promptly for optimal customer satisfaction.
• Provided technical support for plant operations, troubleshooting issues and ensuring efficient production.