Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
MAYUR TANVANI

MAYUR TANVANI

Banker
KODINAR

Summary

Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
1
1
Language

Work History

Banker

ICICI BANK
KODINAR
01.2021 - Current
  • Provided advice on different bank products and financial options.
  • Branch Operation and preparation of MIS
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Opened, closed, and updated accounts for customers.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Educated customers on features and benefits of banking products and services.
  • Balanced teller drawers and ATM cash.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Developed and implemented strategies to reduce risk and increase profitability.
  • Generated reports and analysis of customer data to identify trends and potential business opportunities.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Processed customer applications and approved loans in accordance with bank policy.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Built and maintained portfolio of loans to meet established goals and objectives.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained friendly and professional customer interactions.
  • Generated monthly reports on customer activity and customer feedback.
  • Educated customers on online banking and mobile banking applications.
  • Calculated fees due, interest and change for customer transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.

Quality Analyst

ADITYA BIRLA GROUP
BHARUCH
11.2018 - 08.2020
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Developed and maintained quality assurance procedure documentation.
  • Liaised with vendors and end-users to uncover system optimization opportunities.

Education

High School Diploma -

Somnath Academy
Kodinar
04.2013 - 03.2014

Bachelor of Science - Chemical

Somnath Academy
Kodinar
06.2015 - 04.2018

MBA - Banking And Financial Support Services

NMIMS
Mumbai
07.2021 - 04.2023

Skills

Consumer banking

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Certification

Mutual Fund Advisor

Timeline

Mutual Fund Advisor

08-2022

Insurance Advisor

07-2022

MBA - Banking And Financial Support Services

NMIMS
07.2021 - 04.2023

Banker

ICICI BANK
01.2021 - Current

Quality Analyst

ADITYA BIRLA GROUP
11.2018 - 08.2020

Bachelor of Science - Chemical

Somnath Academy
06.2015 - 04.2018

High School Diploma -

Somnath Academy
04.2013 - 03.2014

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