Mayur Tyagi

• As a Senior Pre-Sales Systems Engineer at Fortinet, I partner with high-value enterprise customers ( 1 Million $ and Above ) across the North region to architect, evangelize, and demonstrate cutting-edge cybersecurity solutions.
  
  My role converges deep technical acumen with business alignment, ensuring that Fortinet's Security Fabric, SASE capabilities, and advanced NGFW platforms deliver measurable value against evolving threat landscapes.

Core Responsibilities: Engage CXO-level stakeholders to translate complex security requirements into resilient architectures, leveraging FortiGate, FortiSASE, and Fortinet's AI/ML-driven threat intelligence.

Partner with CIOs, CISOs, and technology leaders to define future-ready architectures across Secure Networking, SASE, and Zero Trust.

Conduct advanced technical workshops, PoCs, and architecture deep-dives on Secure SD-WAN, ZTNA, CASB, and Cloud Security frameworks.

Craft bespoke solution designs that unify perimeter security, OT/IT segmentation, and cloud-native controls under the Fortinet Security Fabric.

Influence multi-million-dollar RFPs by embedding Fortinet's differentiated capabilities. Act as a trusted advisor for high-value enterprise accounts, influencing RFP/RFI responses with differentiated capabilities such as ASIC-accelerated inspection, inline sandboxing, and real-time threat correlation.

Collaborate with product management and global SE teams to bring strategic insights from enterprise engagements back into solution development.

• Participated in trade shows and industry events as a company representative, promoting brand awareness and generating valuable networking connections.
• Collaborated with product management teams to ensure proper alignment of pre-sales activities with company offerings and strategies.
• Implemented continuous improvement initiatives to enhance existing methodologies, leading to more streamlined pre-sales operations overall.
• Optimized customer satisfaction levels by addressing concerns promptly and offering effective resolutions during the sales process.

• Orchestrated strategic GTM planning and execution across the Northern India region for IT services and cybersecurity solutions.
• Spearheaded customer-facing engagements to position and sell SAP ecosystem solutions, including RISE with SAP, S/4HANA, SAP BTP, and both Brownfield and Greenfield migration strategies.
• Partnered with SAP regional teams to support pre-sales workshops, value discovery sessions, and post-sales solution alignment across public and private sector clients.
• Managed teams, managing end-to-end Salesforce Agentforce implementations, aligning CRM workflows with customer service automation, and agent productivity goals across mid-to-large scale enterprises.
• Mentored cross-domain teams, and evangelized digital-first cybersecurity transformation.
• Introduced process improvements and streamlined campaign execution, enhancing overall team efficiency.

• Delivered end-to-end pre- and post-sales lifecycle support for the Top 100 critical enterprise accounts across the Middle East and Emerging Markets.
• Managing the top 100 critical enterprise accounts annually, with a retention rate of 100% over six years.
• Key contributor to customer onboarding, upselling, contract renewals, and expansion—achieving a 100% retention rate over 6 years.
• Worked with global customers like Emirates, Uber, Carrefour, the Ministry of Education (KSA), First Abu Dhabi Bank, Exide, G42, ADIB, and others to architect and operationalized Zero Trust security.
• Working in the Partner Ecosystem with major customer IT partners like BT, HCL, TATA, Help AG, ZServices, and AT&T to help customers achieve their business goals by leveraging Zscaler services.
• Trained and mentored young talents, interns, and technical account managers.
• Developing and maintaining strong post-sales relationships with key Zscaler customers. Helping them deploy Zscaler at full scale to adhere to best Internet security practices.
• Helping the sales and accounts team to upsell existing customers and onboard new customers.
• Single technical point of escalation, and help them troubleshoot complex technical issues, and provide them complete technical support.
• Helping customers in the analysis of logs, traces using Wireshark, Fiddler, Header Trace, and inbuilt Zscaler debug logs with the engineering team to address complex issues and identify bugs in the product.
• Provide mission-critical support services, monitor complex issues, and hold weekly and monthly review meetings; attend sales-driven quarterly business reviews.
• Help develop and maintain best practices for implementing and supporting products through internal and customer-facing knowledge bases.

• I worked as an architect for Citrix and Virtualization Techniques. Helped the team in identifying new products, implementing them, and handing them over to the operations team.
• Helped the organization in the complete migration journey from on-premises to the cloud and played a key role in identifying and configuring workloads over the virtualization platform.
• Played a crucial role in the complete architectural migration of the Ocwen environment from Altsource to its own new network, including Citrix NetScaler, XenApp, XenDesktop, command center, WAF, DNS, and Exchange servers.
• Provide L4 support and handle escalations to Citrix and related technologies during the migration.
• Supporting and configuring the new Citrix environment and its architecture according to business demand. Worked on XenApp 6.5 to 7.15 LTSR migration for the organization, having approximately. Five thousand Citrix users.
• Worked on the integration of PHH with Ocwen, managed the complete Citrix infrastructure migration, as well as compatible cloud services.

• Network Engineer with skills in implementing and troubleshooting Citrix environments, which include NetScaler, NetScaler Gateway, XenApp, Xendesktop, Storefront servers, web interface, and NetScaler Insight Center.
• Provided L2 and L3 technical support for Citrix products, like NetScaler, NetScaler Gateway, SD-WAN, and app virtualization, to all customers.
• Ability to resolve complex technical issues and provide solutions by utilizing advanced technical, writing, and communication skills.
• Learning about new products and technologies, and supporting them for critical accounts.