Ensured Product Quality and Performance: Leveraged expertise in various testing methodologies including functional, stress, performance, and usability testing to ensure software products met rigorous quality standards.
Developed and Implemented Testing Strategies: Designed and executed comprehensive testing protocols, significantly reducing the incidence of defects prior to software releases.
Collaboration and Problem Resolution: Worked closely with development teams to identify, analyze, and resolve software bugs, enhancing product reliability and reducing time-to-market.
Advanced QA Practices: Employed continuous integration (CI) and continuous deployment (CD) techniques to frequently integrate and deploy code changes, catching defects early and ensuring high product quality and stability.
Impact on Business Outcomes: Contributed to increased customer satisfaction through robust product offerings, facilitated reduced development costs, and maintained competitive edge in the market by delivering high-quality software.
Methodical Quality Assurance Engineering experienced in software development processes and optimal testing strategies. Helps teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills, organized nature, and strong attention to detail.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Quality Assurance Engineer
Iconcept
04.2022 - Current
Conducted feasibility studies for functional test cases provided by business experts, ensuring comprehensive test coverage and applicability.
Developed high-level test scenarios, authored detailed test cases, executed tests, reported bugs, and coordinated with developers for timely resolutions.
Led Quality Engineering efforts to develop and enforce stringent quality protocols for a major software release, successfully deployed to clients.
Enhanced testing frameworks, achieving a 30% reduction in software bugs and a 25% decrease in release cycle time, significantly improving product stability and enhancing customer satisfaction.
Drove the adoption of CI/CD practices, increasing deployment frequency by 40% while maintaining 99.9% system uptime, ensuring high availability and reliability.
Technical Support Engineer
iConcept Software Services Pvt. Ltd.
4 2019 - 4 2022
Direct Customer Support: Responding promptly to customer inquiries, diagnosing issues with web and mobile applications, and delivering solutions to ensure optimal user satisfaction and engagement.
Issue Diagnosis and Troubleshooting: Employing debugging tools and log analysis to determine the causes of technical problems across various web browsers and mobile devices, guaranteeing consistent app performance.
Documentation and Knowledge Sharing: Creating and maintaining detailed troubleshooting guides and resolution documentation, updating the knowledge base to expedite future problem-solving, and conducting training sessions for peers on web and mobile-specific issues.
End-User Training: Developing and leading educational programs and tutorials for end users to enhance their understanding and proficiency with mobile apps and web interfaces, ensuring they can leverage full functionality effectively.
Collaborative Problem-Solving: Collaborating with development teams to communicate recurring bugs and user feedback, influencing the development of app updates and enhancements to improve feature functionality and system stability.
Technical Support Engineers in this role are skilled in navigating high-pressure environments and possess strong communication abilities to convey technical concepts to non-technical users
Their comprehensive approach not only enhances product reliability and user experience but also promotes customer loyalty through proactive user education and support.
ISTQB Foundation Level - Indian Testing Board, CTFL-112404
Playing Basketball
I have had the privilege of competing at various levels of basketball, showcasing my skills and dedication to the sport:
State Level: Achieved success at the state level, competing in Telangana tournaments and championships. This allowed me to demonstrate leadership, teamwork, and strategic thinking while competing against talented opponents from within the state.
University Level: Represented Satavana University as a key member of the basketball team, contributing to our success in university-level competitions. These experiences have been instrumental in shaping my character and approach to challenges both on and off the court.
Technical/Application Support Engineer at Iconcept Software Solutions Pvt LtdTechnical/Application Support Engineer at Iconcept Software Solutions Pvt Ltd