Mayura Mohod
Nagpur
Summary
Detail-oriented Technical Support Engineer with strong skills in Active Directory, hardware troubleshooting, and networking. Proven ability to manage ticketing systems and maintain SLAs while delivering exceptional remote and on-site user support.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
Tirupati Associates
NAGPUR
02.2020 - 03.2026
- Resolved tickets within SLA using ticketing tools, improving team efficiency and ensuring reliable service delivery.
- Troubleshot network connectivity issues, restoring user access and minimizing downtime.
- Provided L1 support for desktops, laptops, and printers, enhancing user satisfaction and maintaining system functionality.
- Delivered remote and on-site technical assistance to users.
- Installed, configured and maintained systems and applications.
- Managed user accounts using Active Directory.
- Collaborated with other IT teams to expedite issue resolution and minimize disruptions.
Education
Bachelor of Science - Computer Science
D.Y.Patil University
Pune08-2012
Skills
- Active Directory and CRM tools
- Ticketing management
- Remote tools: AnyDesk, TeamViewer, and Remote Desktop
- Hardware troubleshooting: Desktop, laptop, and printer
- Networking: TCP/IP, DNS, DHCP, and VPN
- Operating systems: Windows 10/11 and Server
- Software: MS Office, Outlook, and O365
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Native
Native
Timeline
Technical Support Engineer
Tirupati Associates
02.2020 - 03.2026
Bachelor of Science - Computer Science
D.Y.Patil University