Hotel Manager
HOTEL AARADHYA
WAI
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Assigned duties and monitored performance of all employees in the hotel.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
- Monitored customer feedback surveys and took appropriate action based on results.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Handled guest complaints professionally and efficiently.
- Resolved conflicts between staff members or guests when necessary.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Handled guest complaints and offered complimentary services for hardship cases.
