Mayuresh Ashok Gawade
Banker
Mira Road (East)
Summary
Seeking an organization that allows contribution to growth and success while offering compelling career prospects to propel professional journey forward. Eager to leverage skills and abilities to their fullest potential, bringing forth utmost caliber.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
Assistant Manager
Axis Bank
03.2023 - Current
- Track and monitor all communication with law enforcement agencies and regulatory bodies. Respond appropriately and ensure the organization’s compliance with external regulations.
- Conduct thorough investigations into cases related to fraud, whistleblowers, anonymous complaints, and vigilance, ensuring logical conclusions and closure within defined Turnaround Time (TAT).
- Develop and maintain an accurate and up-to-date database and MIS.
- Monitor and follow up on queries, ensuring recommendations are implemented effectively.
- Provide periodic and ad-hoc dashboards and responses to stakeholders regarding fraud, whistleblower, vigilance, and LEA-related cases.
- Mark liens on customer accounts as per instructions received from authorized sources such as legal or regulatory bodies, courts, or internal credit departments.
- Ensure accurate calculation of lien amounts and update the system to reflect the restricted funds.
- Monitor lien expiry or revocation requests and remove liens as per guidelines.
- Execute debit freezes on customer accounts upon receiving instructions from law enforcement agencies, regulators, or as part of fraud investigations.
- Ensure compliance with legal and internal policies when freezing account transactions.
- Communicate with stakeholders (customers, internal teams, and authorities) regarding freeze actions, providing clear and compliant responses.
Video KYC Officer
CITI Bank India
10.2020 - 03.2023
- Conducting Video KYC of the clients to help them with the onboarding process to open a new and existing account by verifying their documents, to meet cards booking goal as prescribed and controllable rejects, documents Fraud and reprocess eligible cases
- Seamless and effective management of DigiTel process with zero escalations, concurrent Audit rejects related to KYC is
- Frequent refresher trainings to ensure clear communication of product and value proposition, for quick and efficient query handling
- Achieving 95% FTR for the card application
- Provided additional support in coordinating with internal partners and back-office staff to obtain required information and applicable documentation related to client on-boarding and KYC production
- Independently managed Multiple simultaneous requests inclusive of customer data maintenance in High pressure work environment
- Added Knowledge in Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) done on a low or high risk profiles
- Risk profiling, screening, documents checks of the clients, KYC conducted for the new account opening
- Aware about AML basics
Sales and Service Specialist
CITI Bank India
11.2018 - 03.2020
- Solving customers Credit Card queries with Zero defects
- Providing Excellent customer service
- Generate business by cross sell of products that suites customer requirement
- Meeting all day-to-day parameters
- Highest Appreciation mail in a Month of Dec 2018
- Worked as a buddy for a new batch while in Citiphones
- Being a Core member of VKYC pilot batch
- Re – worked over 250 Personal Loan applications with help of Citi vendor Athena
Sales Executive
Jindal Stainless Limited
12.2016 - 09.2018
- Taking care of Arttdinox Stainless Steel Modular Kitchen across western zone
- Looking after project sales, interacting with HNI clients and architects for modular kitchen
- Generation of New business development and making sure stocks are maintained
- Participating in Company activities and Exhibitions
Operations Executive
Aurra Corporate Services
01.2015 - 12.2016
- Managing Clients / Guests and Administrative aspects of job
- Executing travel request from clients like Tata , CEAT and others
- Making sure all the chauffeurs and cars report in timely manner
Education
B.C A -
SVC College
H.S.C. - Science
Bhavan’s College
S.S.C. - undefined
St Paul’s High School
Skills
- Good communication
- Learning skills
- Ability to negotiate
- Problem solving
- Coordination
- Ability to manage stress effectively
Personal Information
Date of Birth: 09/25/92
Proficiency
English, Hindi, Marathi, Excel knowledge
Disclaimer
I hereby declare that the above-furnished information is true and fair to the best of my knowledge and belief.
Timeline
Assistant Manager
Axis Bank
03.2023 - Current
Video KYC Officer
CITI Bank India
10.2020 - 03.2023
Sales and Service Specialist
CITI Bank India
11.2018 - 03.2020
Sales Executive
Jindal Stainless Limited
12.2016 - 09.2018
Operations Executive
Aurra Corporate Services
01.2015 - 12.2016
H.S.C. - Science
Bhavan’s College
S.S.C. - undefined
St Paul’s High School
B.C A -
SVC College
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