MAYURESH BAGDE
Pune
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues by doing live testing. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
2
2
years of professional experience
Work History
IOT Specialist
Vodafone Idea Shared Services Limited
PUNE
2021.08 - 2022.05
- Worked as a Specialist in Internet of things.
- Developed and maintained strong relations with customers to meet quality expectations.
- End to end troubleshooting and managing network connectivity of IOT device across PAN India.
- Work on the Private APN which is used by large enterprises company to send data securely.
- Check connectivity on SGSN, GGSN nodes (Huawei, ZTE, Nokia, Ericsson).
- To check whitelisting details, perform IP configuration for same.
- Strong hold in putty and wire shark portals.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Set up local area networks and wide area networks.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Maintained positive working relationship with fellow staff and management.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Jr.Customer Service Executive
Tata Communication Transformation Services
Pune
2022.06 - Current
- Same project move to TCTS.
Education
BE - Electronics and Telecommunication
Dr. D.Y. Patil Institute of Technology
Pimpri, Pune2021-06
Diploma - Electronics And Communication
Government Polytechnic
Khamgaon.2017-06
Skills
- M2M connectivity, Internet of things, Java script, HTML / CSS
- Managing conflict
- Technical Support
- Network Configuration
- IP Addressing and Subnetting
- TCP/IP Protocols
- Support Services
- OSI Network Layers
- Diagnostic Testing
- Root Cause Analysis
Accomplishments
- Appreciations form customer for best support.
- Got recognition for handling escalation.
- Got Appreciation from Client, for resolving issue end to end within TAT.
Projects
Last Year Project: “FACE RECOGNITION AND PROFILING FEATURED VIRTUAL ASSISTANT”,
Duration 6 MONTHS.
This project includes an implementation of an intelligent voice recognition assistant for people with memory problem or people with high work load and hard to remember. The purpose of the project is to develop Python based application that provides an intelligent voice assistant with the functionalities as calling services, event handler, checking weather, searching engine (Google, Wikipedia), face recognition, add tasks, create notes, speech recognition.
DIPLOMA project: “SEQUENTIAL CONTROL OF INDUSTRIAL DC MOTOR”,
Duration 6 MONTHS.
This project was designed to made a small automatic industry so we made a mini conveyor belt and mixer so that when the sensor sense the object on the conveyor belt it starts rotating for some time duration and then object goes into the mixer and mixer start blending all this is automatic and controlled by using 8051 Microcontroller.
Timeline
Jr.Customer Service Executive
Tata Communication Transformation Services
2022.06 - Current
IOT Specialist
Vodafone Idea Shared Services Limited
2021.08 - 2022.05
BE - Electronics and Telecommunication
Dr. D.Y. Patil Institute of Technology
Diploma - Electronics And Communication
Government Polytechnic
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