Mayuresh Raul
Vasai - Virar
Summary
Results-driven Logistics, Operations, and Customer Services Manager with over 10 years of experience managing daily logistics operations for global organizations. Proven expertise in inventory management, warehouse optimization, and e-commerce logistics, including first and last mile delivery. Successfully led the implementation of new projects to enhance operational efficiency while maintaining high customer service standards. Aiming to leverage extensive industry knowledge to drive continuous improvement in supply chain processes.
Overview
8
8
years of professional experience
Work History
Area Manager- Last Mile Operations
Shadowfax Technologies PVT LTD
Mumbai
09.2024 - Current
- Consistently looked after the biker and vendor fulfillment to achieve the daily target requirements.
- Appointed franchisees wherever necessary in the vision of to cost optimization and service improvement.
- Measured and reviewed performance via KPIs and metrics.
- Managed scheduling, training and inventory control.
- Performed regular audits of the e-commerce platform to identify any potential areas of risk or noncompliance.
- Achieved management objectives, consistently hitting deadlines, and performance targets.
Area Manager- First Mile & Last Mile Operations
DTDC Express LTD
11.2020 - 09.2024
- Managed Areas - North Mumbai (Mumbai Suburbs Including Vasai / Boisar & Vapi as well as Andheri Clustered Branches & Franchisee Operations Including Direct Party & Major Clients Direct Interactions.
- Handled the team of 150+ Employees with maintaining their KRA & KPI with regular Reviews.
- Achieved management objectives, consistently hitting deadlines and performance targets.
- Supervised and mentored junior team members, providing detailed instructions and guidance to maximise team efficiency.
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectation.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.
- Oversaw employee recognition programme to encourage professional development and high performance.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
Area Operation Manager
DTDC Express LTD
10.2019 - 11.2020
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Streamlined operations to consistently deliver on targets.
- Hired and evaluated associates and management staff to add to workforce and meet demands.
- Oversaw budget, accounting and payroll to meet deadlines.
- Managed network performance and implemented changes to improve efficiency.
Branch Manager
DTDC Express LTD
04.2018 - 10.2019
- Facilitated team delivery flows by managing pace and tempo of work assigned to each department.
- Monitored operations & Staffs to keep processes aligned with targets and matching forecasts.
- Selected and mentored senior staff, creating successful leadership team.
- Evaluated departmental performance and developed improvements to key operations.
DMC Head Mumbai-1
DTDC Express Ltd
04.2017 - 04.2018
- Identified and adjusted organizational processes and techniques to facilitate smooth workflows and increase delivery rates.
- Prioritized high-value tasks by understanding team cultures and assigning projects based on skills and knowledge.
- Focused teams on most essential aspects of product and service delivery to consistently achieve objectives.
Education
B.COM -
YashwantRao Chavan Vidyapeeth
Nasik2019
HSC -
Viva College of Art, Commerce &b Science
Virar2010
SSC -
National English High School
Virar2007
Skills
- Training and Development
- Project Management
- Analytics in Logistics
- Branch and Regional Operations
- Ground operations
- Team Management
- Process mapping and redesigning
- Vendor management
- Vendor negotiation
Personal Information
Age / Date of birth: 11/08/1991
Languages
Marathi
First Language
Hindi
Beginner (A1)
A1
English
Beginner (A1)
A1
Hobbies
- Playing Cricket
- Listening Music
Timeline
Area Manager- Last Mile Operations
Shadowfax Technologies PVT LTD
09.2024 - Current
Area Manager- First Mile & Last Mile Operations
DTDC Express LTD
11.2020 - 09.2024
Area Operation Manager
DTDC Express LTD
10.2019 - 11.2020
Branch Manager
DTDC Express LTD
04.2018 - 10.2019
DMC Head Mumbai-1
DTDC Express Ltd
04.2017 - 04.2018
B.COM -
YashwantRao Chavan Vidyapeeth
HSC -
Viva College of Art, Commerce &b Science
SSC -
National English High School
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