

Versatile professional with 9+ years of experience in business analysis and software testing, combining technical expertise with strong business acumen. Skilled in requirements gathering, process optimization, end-to-end testing, and delivering tailored solutions across HR Payroll, Investments, ERP, publishing, and business management domains.
Proven track record in managing bespoke requirements, leading UAT, and delivering high-quality outcomes in complex, multi-vendor environments. Recognized for end-to-end payroll solutions, stakeholder alignment, and seamless integration of interfacing applications.
Currently a Business Analyst at NEC Software Solutions, supporting the UK and Ireland's largest payroll and HR software provider, driving innovation and operational efficiency across diverse projects.
Business Analysis: Requirements gathering, process improvement, stakeholder communication, gap analysis, and documentation
Software Testing: Manual testing, automation basics, defect logging, regression testing, end-to-end testing, and user acceptance testing (UAT)
Project Methodologies: Agile and Waterfall, backlog management, sprint planning, and release coordination
Tools: JIRA, Azure DevOps, Bugzilla, Confluence, ServiceNow (SNOW), and MS Office Suite
Databases: MySQL, Oracle, and database query optimization
Soft Skills: Cross-functional collaboration, analytical thinking, problem-solving, decision-making, stakeholder management, and effective communication (including UK-accent proficiency)
Training & Documentation: Preparing user guides, release notes, conducting training, and delivering presentations
Data Analysis: SQL-based data extraction, report generation, and actionable insights for process improvement
Process Optimization: Identifying inefficiencies, recommending process improvements, and supporting seamless implementation
HR Systems: Hands-on experience with HCM Cloud solutions
Development Environments: IntelliJ IDEA and other IDEs
Technologies: SQL, Robot Framework Scripting, DevOps, and API testing fundamentals
Version Control: Git for version control and collaboration