Mayuri Bhadange
Sr Sales & Operation Executive
Dombivali
Summary
Creative hospitality and travel industry professional with excellent knowledge and experience working for well-known Companies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Tour Operator
UNIFY TRAVEL SERVICES
02.2022 - Current
- Arranged travel accommodations for groups, couples, executives and special needs clients for Domestic & International destination
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Handling pre tour and on tour issues of the customer by providing appropriate solution
- Coordinating with the Vendors for the b2b deal and also handling the payment of vendors
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Supply Chain Executive
Jasmis Corporation
05.2021 - 02.2023
- Inhouse travel desk - Handling hotel, transport and ticket booking for all the staff and VPs of the company for desired destination
- Negotiated contracts with suppliers and customers.
- Tracked KPIs to generate reports for supply chain performance.
- Negotiated with suppliers and vendors about contracts, policies and deadlines.
Sr Sales & Operation Consultant
Travel Tours Pvt Ltd ( FCTG)
07.2019 - 01.2021
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
- Resolved problems, improved operations and provided exceptional service
- Prepared variety of different written communications, reports and documents
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Direct Sales Manager
Club Mahindra
11.2018 - 05.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Sr Travel Consultant
Cox & Kings Ltd
05.2012 - 07.2018
- Communicated with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange and travel regulations.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Provided useful travel materials such as guides, maps and event programs.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Implemented targeted marketing campaigns to further grow client base, resulting in 80 % increase
Education
Bachelor in Tourism Studies - Tourism And Travel Management
Indira Gandhi National Open University
KJ Somaiya, Ghatkopar 06.2012 - 06.2016
High School Diploma -
Government Polytechnic Thane
Thane 06.2009 - 05.2012
Skills
Communications
Self-motivated
Upselling
Travel Coordination
Client Relationship Building
AWARD & RECOGNITION
- Top Performer of the Year (Sales -Pan India) 2016-2017 Runner Up
- Top Performer of the Year (Sales & Operation- Pan India) 2017-2018
Timeline
Tour Operator
UNIFY TRAVEL SERVICES
02.2022 - Current
Supply Chain Executive
Jasmis Corporation
05.2021 - 02.2023
Sr Sales & Operation Consultant
Travel Tours Pvt Ltd ( FCTG)
07.2019 - 01.2021
Direct Sales Manager
Club Mahindra
11.2018 - 05.2019
Bachelor in Tourism Studies - Tourism And Travel Management
Indira Gandhi National Open University
06.2012 - 06.2016
Sr Travel Consultant
Cox & Kings Ltd
05.2012 - 07.2018
High School Diploma -
Government Polytechnic Thane
06.2009 - 05.2012