Mayuri Bhausaheb Lokhande
Pune
Summary
Seasoned Senior Batch Support Engineer with a robust background in technical support and system analysis, notably with Compucom CSI system India. Excelled in leveraging SQL and Azure for process optimization, demonstrating a keen ability to enhance system efficiency. Skilled in fostering team collaboration and driving significant improvements in mainframe job monitoring and file reprocessing.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Lead
HCL Tech
Pune
01.2023 - Current
- Serve as technical lead at HCL Tech.
- Executed mainframe operations and managed ESP job scheduling.
- Address failures promptly by verifying job status within the database.
- Reprocess the file using Azure.
- Monitored status logs and updates using Splunk.
- Reviewed files in Putty for accuracy. Placed files in using both putty and winscp
- Conducted training sessions for onboarding team members.
- Streamlined training materials for new hires.
- Organized employee roster.
Senior Batch Support Engineer
Compucom CSI system India
Pune
05.2018 - 12.2023
- In period from May 2018 till Dec 2023 worked with 3 teams Intel, Hedgeserv and OfficeDepot
- Worked with Intel as a Technical Services Analyst.
- Worked with Hedgeserv worked and Network Engineer.
- Then I worked in officedepot project as Sr. Batch Support Engineer.
- Our task involved ESP Scheduling process. Monitor the jobs in the mainframe, and track the status.
- Check in the background (database) if the process is working fine.
- Files are processed or not for lockbox cash TDM and several other process.IF not need to check the failure reason and reprocess the file.
- Used Azure to reprocess the file.
- Used Splunk to check the MFT failed job status and take action accordingly.
Senior Technical Support Engineer
Convergys
11.2016 - 05.2018
- Job role involved in working on software and hardware related to Dell systems including servers with specialization in Active Directory, Network protocols and Patching
- Working for Dell network support team with specific application support called as Dell Digital Delivery
- Involve user creation and updating the user ID with purchased software on user profile from back-end on cloud
- The user can login into his personal account and download the specific product from there
- Supporting user with installation of Application, resetting the user password and back-end support to clients with pushing the software via SCCM on servers if needed
- Working along with Microsoft team to install the software in special cases via remote Diagnosis
- Creating user in the active database and creating user profile
- Installation & maintenance of user in Dell application: Dell Digital Delivery & Dell Digital Locker
- Installation of Third party Software and remotely analysis of system Hardware
- Complete Windows reinstallation along with BIOS and Drivers patching
- Identifying the root cause of the issue and replacing necessary Hardware or Software
- Modifying server performance
Teaching Experience
Ajit Dada Polytechnic
Shrirampur
06.2013 - 06.2014
- I worked as a lecturer at ADPP Polytechnic.
- Taught Computer fundamentals and Computer network topics.
- Worked as class teacher and co-curricular activity member.
Education
ME - Computer Science
SRES COE
Kopargaon01.2016
BE - Information technology
SRES COE
Kopargaon01.2013
Skills
- SQL
- Mainframe
- putty
- WinsCp
- Azure
- ServiceNow
- Active Directory
- Multifactor Authentication
Certification
- Currently perusing Data Analytic with Power BI And Fabrics
- PHP & MySQL course completion Certificate.
- Completed Hardware and Networking course organized by K.B.P. Polytechnic, Kopargaon
- Two days workshop of ITIL4
- 3 day workshop for power BI
Personal Information
- Date of Birth: 01/16/89
- Gender: Female
- Nationality: Indian
Languages
- English (UK)
- Hindi
- Marathi
Accomplishments
- Received Raising Start award for Hedgeserv Process
- Received Raising start award for OD project.
- Best Outgoing student award.
Activities
- Worked as Ladies Representative for ITERA an Departmental Organization.
- Worked as Ladies Representative of S.R.E.S’s C.O.E, Kopargaon.
- Represented school at state level volleyball.
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Place
Pune, Maharashtra
Timeline
Technical Lead
HCL Tech
01.2023 - Current
Senior Batch Support Engineer
Compucom CSI system India
05.2018 - 12.2023
Senior Technical Support Engineer
Convergys
11.2016 - 05.2018
Teaching Experience
Ajit Dada Polytechnic
06.2013 - 06.2014
ME - Computer Science
SRES COE
BE - Information technology
SRES COE
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