Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kamalesh Chakraborty

Bangalore

Summary

Dynamic Team Leader at Telus Digital with a proven track record in optimizing multi-million-dollar revenue streams and enhancing workforce productivity. Expert in KPI oversight and risk mitigation, achieving over 98% on-time project delivery. Adept at fostering collaboration and implementing Lean Six Sigma methodologies to drive efficiency and quality improvements.

Overview

8
8
years of professional experience

Work History

Team Leader

Telus Digital
Bangalore
04.2023 - Current
  • Led a 700-member offshore workforce across 3 BPOs in India, along with 30 inhouse employees, ensuring efficient resource allocation and workforce productivity.
  • Spearheaded weekly delivery cycles, ensuring 98%+ on-time project completion and maintaining strict quality SLAs above 95%.
  • Managed multi-million-dollar revenue streams, delivering ₹1.5 crore (~$180,000) in revenue per month for the last 3 months, with a margin of 45%.
  • Streamlined project planning and execution, reducing operational bottlenecks by 25% and improving delivery turnaround time by 20%.
  • Designed cross-functional collaboration frameworks, boosting team efficiency and aligning BPO and in-house resources towards shared objectives.
  • Implemented data-driven process enhancements, leveraging Lean Six Sigma methodologies to reduce defects by 30% and increase efficiency by 15%.
  • Consistently performed under high-pressure environments, ensuring seamless delivery despite tight deadlines and resource constraints.

Quality Analyst

Telus Digital
Bangalore
10.2021 - 03.2023
  • Conduct regular training sessions to enhance the skills and performance of partners and QAs.
  • Monitor partner performance against benchmarks and provide feedback for improvement.
  • Identify and implement strategies to enhance partner performance and productivity.
  • Ensure that partners are equipped with the necessary skills and knowledge to meet project requirements effectively.
  • Act as an Editor/Reviewer as needed to maintain project quality standards.

Assitant Driller

GTC Oil field Pvt. Limited
Jorhat
10.2017 - 08.2021
  • Monitored drilling parameters to ensure operational efficiency and precision.
  • Supervised and coordinated crew activities to maintain productivity and safety standards.
  • Conducted equipment maintenance to minimize downtime and enhance performance.
  • Ensured safety and compliance with industry regulations and protocols.
  • Facilitated effective communication among team members for seamless operations.
  • Maintained accurate logs of drilling activities for record-keeping and analysis.

Education

Mechanical Engineering

KLE College of Engineering And Technology
Belgaum, Karnataka
05-2017

Skills

  • People management
  • KPI and SLA oversight
  • Risk assessment and mitigation
  • Workflow planning
  • Program management
  • Budgeting and revenue optimization

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Team Leader

Telus Digital
04.2023 - Current

Quality Analyst

Telus Digital
10.2021 - 03.2023

Assitant Driller

GTC Oil field Pvt. Limited
10.2017 - 08.2021

Mechanical Engineering

KLE College of Engineering And Technology

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Kamalesh Chakraborty