Kamalesh Chakraborty
Bangalore
Summary
Dynamic Team Leader at Telus Digital with a proven track record in optimizing multi-million-dollar revenue streams and enhancing workforce productivity. Expert in KPI oversight and risk mitigation, achieving over 98% on-time project delivery. Adept at fostering collaboration and implementing Lean Six Sigma methodologies to drive efficiency and quality improvements.
Overview
8
8
years of professional experience
Work History
Team Leader
Telus Digital
Bangalore
04.2023 - Current
- Led a 700-member offshore workforce across 3 BPOs in India, along with 30 inhouse employees, ensuring efficient resource allocation and workforce productivity.
- Spearheaded weekly delivery cycles, ensuring 98%+ on-time project completion and maintaining strict quality SLAs above 95%.
- Managed multi-million-dollar revenue streams, delivering ₹1.5 crore (~$180,000) in revenue per month for the last 3 months, with a margin of 45%.
- Streamlined project planning and execution, reducing operational bottlenecks by 25% and improving delivery turnaround time by 20%.
- Designed cross-functional collaboration frameworks, boosting team efficiency and aligning BPO and in-house resources towards shared objectives.
- Implemented data-driven process enhancements, leveraging Lean Six Sigma methodologies to reduce defects by 30% and increase efficiency by 15%.
- Consistently performed under high-pressure environments, ensuring seamless delivery despite tight deadlines and resource constraints.
Quality Analyst
Telus Digital
Bangalore
10.2021 - 03.2023
- Conduct regular training sessions to enhance the skills and performance of partners and QAs.
- Monitor partner performance against benchmarks and provide feedback for improvement.
- Identify and implement strategies to enhance partner performance and productivity.
- Ensure that partners are equipped with the necessary skills and knowledge to meet project requirements effectively.
- Act as an Editor/Reviewer as needed to maintain project quality standards.
Assitant Driller
GTC Oil field Pvt. Limited
Jorhat
10.2017 - 08.2021
- Monitored drilling parameters to ensure operational efficiency and precision.
- Supervised and coordinated crew activities to maintain productivity and safety standards.
- Conducted equipment maintenance to minimize downtime and enhance performance.
- Ensured safety and compliance with industry regulations and protocols.
- Facilitated effective communication among team members for seamless operations.
- Maintained accurate logs of drilling activities for record-keeping and analysis.
Education
Mechanical Engineering
KLE College of Engineering And Technology
Belgaum, Karnataka 05-2017
Skills
- People management
- KPI and SLA oversight
- Risk assessment and mitigation
- Workflow planning
- Program management
- Budgeting and revenue optimization
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Team Leader
Telus Digital
04.2023 - Current
Quality Analyst
Telus Digital
10.2021 - 03.2023
Assitant Driller
GTC Oil field Pvt. Limited
10.2017 - 08.2021
Mechanical Engineering
KLE College of Engineering And Technology
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