Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mayuri Ganguly

Bangalore

Summary

Dynamic Customer Success Manager with overall 10 years of experience driving enterprise data sales in a SaaS environment across Europe and the USA. Expertise in client onboarding, account management, and customer retention has resulted in significant contributions to organizational growth. Proficient in delivering impact presentations and enhancing customer relationships to cultivate long-term partnerships. Strong skills in up-selling and problem-solving foster a proactive approach to client needs, ensuring satisfaction and loyalty. Committed to leveraging a comprehensive understanding of sales strategies and customer support to achieve business objectives.

Overview

10
10
years of professional experience

Work History

Enterprise and B2B Sales Manager

GigSky
Bengaluru
05.2022 - Current
  • Responsible for GigSky IOT/M2M and Enterprise data sales in SAAS Environment for high priority on all regions of Europe and USA
  • Onboard Clients
  • Presentation on Product Model GEM (SAAS) Proposal on Business to the new Client
  • Preparing Price sheet
  • Account Management
  • Client Adoption.
  • Client Retention
  • Client acquisition
  • Monthly payment collection
  • Monthly Revenue Sheet of the Company
  • Handling Invoicing Team to initiate the Invoices at the designated date
  • Handling Client queries on the Product model
  • Upsell products
  • Initiating Onboarding meetings between GigSky and customers
  • Providing presentation on our Enterprise Portal
  • Preparing the costing sheets as per customer requirements
  • GEM Portal (SAAS): Working in the SAAS environment of our product model
  • Managing the Sales Team in all aspects that includes Contract amendment, Pricing structure, Onboarding Clients, Managing Invoicing Team and the Accounts Receivable (AR) reports
  • Managing Invoicing Process
  • Directing them to initiate and send the correct Invoices to our customers
  • Maintaining proper Invoice Template
  • Working in Excel to Prepare the Pricing Template agreed by the clients
  • Preparing Revenue Sheet in Excel to Forecast the business
  • Understanding the Data pricing calculation by giving customers the quotation with the correct value on all the Purchase orders that are made
  • Introducing the customers to our Company and helping them with the technical queries on our Portal
  • Presentation and educating the clients on our platform
  • Managing the account
  • Acting as a customer relationship manager for all regions of the World over email and calls, to perform a quick pulse check and understand how the business is performing
  • Identifying issues of the customers related to the service provided and report issues to the team on weekly meetings
  • Schedule customer follow up calls and acting as a bridge between customer and requisite teams with an aim of solving the issues
  • Maintaining high level of customer retention rate based on strong customer satisfaction, as well as making sure customers are reference-able for new sales prospects
  • Managing and Maintaining customer contracts and renewals, reflecting the services engaged for and the expectations of the customers
  • Maintaining high level of customer satisfaction while managing customer expectations
  • Maintaining customer details in Box document (Central document sharing)
  • Handling the Invoicing Team to ensure the Invoices are sent to the Clients on 1st of Every month correctly
  • Verifying that data usage records and invoices are uploaded to Portal for all accounts every month
  • Engaged in generating various reports like Revenue report, Ageing Report, etc as required by the business
  • Upsell our products
  • Asking customers to purchase more products in order to increase our Revenue
  • Drive 100% contract renewal rate within 30 days of expiry
  • Acting as a escalation point for customer issues
  • Create and maintain risk management plans for all accounts

Finance & Admin Business Analyst

IBM
Bangalore
07.2018 - 04.2022
  • Directing and Coordinating all aspects of Travel and Expense activities that includes corporate card vendor, businesses and all other internal T&E activities
  • Performing Calendar management, preparing and tracking expense reports and meeting organizational deadlines
  • Maintaining day to day activities of all T&E expense functions including Travel & Expense Reimbursement, Expense Reporting, Corporate cards, query management, Month-end processing, policy adherence for all entities and locations of the Travel & Expense system
  • Conducting various training sessions to the team mates On Concur Sap Tool
  • Engaged in Pre-auditing of my teammates before expense reimbursement
  • Building efficiency and effective responsibilities into teams and defining new Operational strategies

E-commerce Customer Support

Amazon
01.2017 - 06.2018
  • Working on Tickets raised on Snow by the Seller Support team to help them on their research and investigating product related issues or queries in the fulfillment Center
  • Suspending/Sustain sellers listings based on investigating their products if found to be damaged, expired, defective, etc
  • And either stop their sale on Amazon or coaching the sellers with warnings

Senior Seller Support Associate

Amazon
06.2016 - 01.2017
  • Possessing 1 years of experience in investigating the root cause of the buyers facing issues with the products and working on tickets by suspending the sellers listing in order to deliver the best result for the buyers
  • Contacting the Sellers via email providing them platform to get associate with Amazon.com and sell their products through Amazon listings
  • Maintaining Sellers account and profiles and their products that is send to Fulfillment Center in North America

Technical Presale Role

Minacs Pvt Ltd.
Bangalore
11.2014 - 11.2015
  • Supported the Customers by providing Technical Solutions for the IOS product at the same time promoting presales for the product to big enterprise customers by checking their background history

Education

B.Sc. (I.T) - Information Technology

St. Xavier's College
Ranchi
01.2014

Skills

  • MS Office (Word, PowerPoint, Excel, Outlook)
  • SAP Concur
  • Excellent communication skills, both written and verbal
  • Sales presentation
  • Solution selling
  • Sales operation
  • Key account development
  • National account management
  • Strategic account development
  • National accounts management
  • Visionary leadership
  • Client relationship management
  • Sales operations
  • Cold calling
  • Sales processes
  • Financial records analysis
  • Account management
  • Revenue optimization
  • Vendor relationship management
  • Profit and revenue-generating strategies
  • Risk mitigation
  • Cross-functional collaboration

Languages

English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1

Timeline

Enterprise and B2B Sales Manager

GigSky
05.2022 - Current

Finance & Admin Business Analyst

IBM
07.2018 - 04.2022

E-commerce Customer Support

Amazon
01.2017 - 06.2018

Senior Seller Support Associate

Amazon
06.2016 - 01.2017

Technical Presale Role

Minacs Pvt Ltd.
11.2014 - 11.2015

B.Sc. (I.T) - Information Technology

St. Xavier's College

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