Summary
Overview
Work History
Education
Skills
Languages
Extracurricular Activities
Personal Information
Core Strengths And Values
Timeline
Generic

Mayuri Girish Waikar

Pune

Summary

Dynamic professional with a strong focus on driving company success through effective management and execution of projects. Proven track record in customer service, fostering positive client relationships, and enhancing customer satisfaction. Skilled in teamwork and collaboration, contributing to a motivated and productive work environment. Committed to leveraging creativity and management expertise to achieve organizational goals.

Overview

10
10
years of professional experience

Work History

Sr Customer Support Officer

Mphasis Ltd.
Pune
01.2020 - 09.2023
  • Investigated, analyzed and resolved complex customer queries.
  • Performed root cause analysis on escalated complaints from customers.
  • Monitored customer support queues and responded promptly to requests.
  • Maintained up-to-date knowledge on all products and services offered by the company.
  • Identified opportunities for process improvements within the customer support team.
  • Trained junior team members on best practices for providing superior customer service.
  • Assessed customer feedback to identify areas for improvement in service quality.
  • Coordinated with internal teams to ensure timely resolution of customer inquiries.
  • Maintained positive working relationship with fellow staff and management.

Advisor - Customer Relations Executive

Tech-Mahindra Business Services
Pune
04.2017 - 08.2018
  • Answered inquiries from customers regarding investments.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Provided technical support when necessary to resolve complex problems.
  • Ensured that all customer queries were handled quickly and professionally.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Collected deposits or payments and arranged for billing.

Office Assistance/Customer Support Executive

Nano Solutions Pvt Ltd
Pune
01.2015 - 01.2017
  • Participated in regular meetings with other departments.
  • Provided support during peak periods of activity.
  • Provided detailed information about products and services.
  • Generated reports to track customer satisfaction levels.
  • Contributed ideas for process improvements within the team.
  • Resolved customer complaints professionally and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Senior Associate

Wipro BPO LTD
Pune
07.2013 - 12.2014
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
  • Monitored office services mailbox for business support needs and requests.

Education

Higher Secondary Certificate -

Symbiosis college of arts and commerce
Pune
01.2007

Secondary Examination -

Priyadarshini English Medium School
Pune
01.2005

Skills

  • Customer service
  • Root cause analysis
  • Technical support
  • Adaptability
  • Attention to detail
  • Communication skills
  • Time management
  • Complaint handling
  • Empathy display
  • Language fluency
  • Order fulfillment
  • Problem-solving aptitude

Languages

  • English
  • Marathi
  • Hindi

Extracurricular Activities

Music Cooking Tailoring

Personal Information

  • Date of Birth: 11/30/88
  • Gender: Female
  • Nationality: Indian

Core Strengths And Values

  • Self Confidence
  • Willing to learn
  • Honesty
  • Improvement for high level achievement
  • Friendly Nature

Timeline

Sr Customer Support Officer

Mphasis Ltd.
01.2020 - 09.2023

Advisor - Customer Relations Executive

Tech-Mahindra Business Services
04.2017 - 08.2018

Office Assistance/Customer Support Executive

Nano Solutions Pvt Ltd
01.2015 - 01.2017

Senior Associate

Wipro BPO LTD
07.2013 - 12.2014

Higher Secondary Certificate -

Symbiosis college of arts and commerce

Secondary Examination -

Priyadarshini English Medium School

Similar Profiles

CREATE PROFILE
Mayuri Girish Waikar