Summary
Overview
Work History
Education
Skills
Soft Skills
Timeline
Generic
Mayuri Jagadheesan

Mayuri Jagadheesan

Subject Matter Expert
Chennai

Summary

  • Currently serving as Subject matter expert at IBM, managing end-to-end procurement and payment processes across multiple industries.
  • Expertise in invoice processing, vendor onboarding, and purchase order management, handling high volumes of transactions with precision.
  • Experienced in collaborating with cross-functional teams (Procurement, Finance, Legal, and Supply Chain) to ensure smooth operations and resolve discrepancies quickly.
  • Handling high level Dispute cases raised majorly in Cash application domain (Payment adjustments, credit/debit transactions, invoice reconciliation, query follow-ups with field partners, handling SPA box emails, auditing and training junior team members).
  • Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
  • Successfully trained and certified associates in the operation between 2023-2024 and showed 100% success ratio recognized by the leadership team with employee of year award and Certified trainer award.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Senior Process Analyst, Administration Delivery

IBM Chennai
08.2024 - Current
  • Managed end-to-end procure-to-pay processes; ensuring seamless payment cycle in process flow.
  • Timely creation and ensuring accurate processing of purchase orders and invoices.
  • Coordinate with vendors, suppliers and internal departments, to maintain purchase order, requisitions and invoices.
  • Handling and maintaining records of Service level agreement, Lease/Rental documents.
  • Identifying and understanding new requirement of client and expediting order request
  • Liaising with Sales and internal team to clear back orders and overdue.

Transaction Processing Associate

Accenture Solutions
02.2022 - 08.2024
  • Managed end-to-end procure-to-pay processes, resulting in a 20% reduction in procurement cycle time.
  • Collaborated with the procurement department to ensure that all purchase orders were created according to company policies and supplier agreements.
  • Monitored and resolved payment issues, including short payments, late invoices, and disputed amounts, in a timely manner to maintain positive vendor relationships.
  • Maintained high volume of calls and met demands of busy and productive group
  • Maintained customer accounts, payments and payment plans
  • Prepared and submitted legal documents to initiate court proceedings
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Counselled debtors on payment options and arranged installment agreements.
  • Enhanced customer satisfaction with timely and accurate transaction processing, ensuring seamless service delivery.
  • Reconciled documentation of file to provide accurate transfer of funds.
  • Received requests to process financial transactions such as wires, checking and transfers among multiple accounts.

Customer Service Associate

Amazon India Development Center Coimbatore
10.2020 - 01.2022
  • Advised customers on status of orders and arrange for pickup and delivery.
  • Answered Chats from customers and assisted with special requests or resolving complaints.
  • Processed refunds and exchanges in alignment with store policies.
  • Completed paperwork associated with merchandise, price adjustments, customer returns and cash register operation.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Education

Bachelor of Technology - Information Technology

Hindustan Institute of Technology
Coimbatore, India
01.2015 - 04.2019

Skills

  • Operations Management
  • Lean six sigma
  • Client relationship management
  • Vendor Negotiation
  • Expedeting
  • Process Improvement and Automation
  • Root Cause Analysis
  • Escalation Handling
  • Dispute Resolution/Improvement & Excellence
  • People Management/Training
  • Process improvement strategies

Soft Skills

  • Negotiation
  • Decision Making
  • Good Listener & Communicator
  • Team Building & Interpersonal Skills
  • Good public speaker
  • Leadership

Timeline

Senior Process Analyst, Administration Delivery

IBM Chennai
08.2024 - Current

Transaction Processing Associate

Accenture Solutions
02.2022 - 08.2024

Customer Service Associate

Amazon India Development Center Coimbatore
10.2020 - 01.2022

Bachelor of Technology - Information Technology

Hindustan Institute of Technology
01.2015 - 04.2019

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Mayuri JagadheesanSubject Matter Expert