Mayuri Kudawale
Specialist Client Service
Pune
Summary
Resourceful specialist with expertise in problem-solving, data analysis, and customer service. Skilled at quickly acquiring knowledge of new technologies and processes to drive success. Demonstrated ability to effectively manage multiple projects and deliver innovative solutions. Committed to continuously enhancing performance and delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Specialist
Data Axle Solution Pvt Ltd
03.2022 - Current
- Delivered end-to-end client service for exchange, rental, and reuse data management for U.S. clients.
- Coordinated with US list owners to obtain mandatory approvals for data usage.
- Collaborated with clients to gather specific data requirements, such as buyer/donor details by age group, state, and city.
- Managed order entry by accurately entering client data requirements into Salesforce CRM.
- Utilized IDMS tool to provide precise data counts for clients' needs.
- Coordinated computer verification and ensured timely shipping based on client-specified deadlines.
- Maintained professional communication with clients via Outlook and Teams to address inquiries and updates.
Junior Customer Service Executive
Tata Communication Transformation Services
12.2020 - 12.2021
- Provided exceptional customer service for Canadian clients, focusing on broadband services.
- Initiated order entry in Salesforce after thorough validation of client documents.
- Coordinated effectively with clients via Microsoft Outlook to ensure seamless communication and service delivery.
- Utilized various tools including SFDC, ECOPS, SMA, FOX, NOVA, and KENAN for accurate order entry and service management.
Process Executive
Startek
08.2019 - 12.2020
- Managed billing issues, waiver posting, order processing, and document validation for the non-fixed line 'Vi' product.
- Conducted thorough analysis of waivers to ensure accuracy and compliance.
- Handled suspension, reactivation, plan changes, and billing adjustments as per client requests.
- Managed ownership changes for accounts, ensuring a seamless transition.
- Trained and mentored new joiners, providing guidance on processes and procedures to ensure smooth onboarding.
Education
Bachelor of Engineering -
Jawaharlal Darda Institute of Engineering & Technology
Pune, MaharashtraSkills
Problem-Solving Skills
Enthusiastic Contributor
Accountability
Effective Communication Abilities
Email Management Skills
Social Media Engagement
Effective Team Contributor
Customer relationship management
Personal Information
- Date of Birth: 09/09/92
- Nationality: Indian
Phone Number
+91, 9545181168, Mobile
Accomplishments
Received D'Badge of Honor Constellation of DAX for exceptional performance and leadership in collaboration, consistently leading by example.
Timeline
Specialist
Data Axle Solution Pvt Ltd
03.2022 - Current
Junior Customer Service Executive
Tata Communication Transformation Services
12.2020 - 12.2021
Process Executive
Startek
08.2019 - 12.2020
Bachelor of Engineering -
Jawaharlal Darda Institute of Engineering & Technology