Summary
Overview
Work History
Education
Skills
PERSONAL QUALITIES
Timeline
Generic
Mayuri Majumdar

Mayuri Majumdar

Bangalore

Summary

Seasoned Content Moderator with a proven track record in advanced management processes, offering a blend of expertise and innovation. Harnessing superior communication skills to nurture impactful and trust-filled relationships, consistently surpassing client expectations. A dynamic team leader, showcasing outstanding abilities to consistently meet and exceed targets with flair.

Overview

3
3
years of professional experience

Work History

Representative

Concentrix
07.2022 - Current
  • Communicating with the developers via e-mail regarding the violation and the drawbacks of the application submitted by the developer
  • Analyzing and reviewing applications and text-content end-to-end regarding the app and the in-app experience based on the given guidelines
  • Provide reports to the manager and giving time to time policy updates to the team
  • Responsible for giving support to new member of the team.
  • Keep track of all the updates as of weekly wise.

Customer Chat Support Service

Vyapar
09.2020 - 12.2021
  • Maintain customer satisfaction by providing app-related queries in a timely and accurate fashion. Properly directed the inbound chat queries to improve call flow
  • Managed billing, refunds, and sales.
  • Having agreat ability to listen patiently along witha problem-solving mindse
  • Handled escalated and upset chats and Mails maintained and update regularly.
  • Provided feedback of the customers to the management for improving the services
  • Assisted the customers having technical issues like installation and sync issue

Education

Bachelor of Technology - Information Technology

INSTITUTE OF TECHNICAL EDUCATION AND RESEARCH
BHUBANESHWAR
06.2019

12TH - PCM

DELHI PUBLIC SCHOOL
RANCHI
03.2016

10TH - GENERAL

DELHI PUBLIC SCHOOL
RANCHI
06.2013

Skills

  • Microsoft office(word,power point,excel)
  • Type 30-35 Wpm
  • Excellent communication
  • CRM Systems
  • Customer Service
  • Problem resolution
  • Quick Learner
  • Desman Tool
  • Cases Tool
  • Customer satisfaction
  • Time management skills

PERSONAL QUALITIES

  • Innate enthusiasm for continuous learning
  • Strong motivation and adaptability
  • Robust leadership skills with the ability to inspire and guide others
  • Thrives in high-pressure situations
  • Consistently delivers optimal results
  • Versatile and effective both independently and within a team

Timeline

Representative

Concentrix
07.2022 - Current

Customer Chat Support Service

Vyapar
09.2020 - 12.2021

Bachelor of Technology - Information Technology

INSTITUTE OF TECHNICAL EDUCATION AND RESEARCH

12TH - PCM

DELHI PUBLIC SCHOOL

10TH - GENERAL

DELHI PUBLIC SCHOOL

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Mayuri Majumdar