Mayuri Nikalje

• Delivered L2 application support for K2 FTTX P2B application, ensuring operational continuity.
• Analyzed SQL database error logs to identify and resolve issues efficiently.
• Conducted functional, regression, and UAT testing across multiple environments.
• Created test cases and implemented new features along with defect resolutions.
• Provided deployment assistance for new features utilizing MSSQL Database and IIS.
• Executed SQL queries to validate backend data accuracy.
• Employed K2 Smart Object Tester and Black Pearl Service for troubleshooting purposes.
• Performed replica testing for new features in K2 FTTX P2B application.
• Collaborated with developers and users to ensure bug fixes were aligned with business requirements.
• Using Azure DevOps Platform for maintaining the features and operations related data
• Involved in Release management/Solution walkthrough/ Design walkthrough to understand the new features and changes in the application which helps to create the test cases and artifacts.
• Created and customized K2 SmartForms to improve user experience and reduce manual work.
• Integrated K2 workflows with backend systems using SQL queries for data validation.

• Utilized NGO portal TopsK2P2BSupportTool to monitor alerts and application health checks.
• Ensured timely resolution of trouble tickets within SLA via HSPM Ticketing tool.
• Managed features and operations data through Azure DevOps Platform.
• Provide Support for monthly House Keeping Activity for K2 FTTX P2B Application.
• Preparing Jio MAPS for the new features of application

• Proactively Monitoring Website and Application from Monitoring Tool (Site24x7).

• Coordinating with Business Spoc for Website and Application Down alerts.

• Providing Resolution if Particular site is not opening in Chrome and Internet Explorer.

• Installation of Software and application.

• Provide Resolution for trouble ticket in SLA using Ask ME Ticketing tool

• Facilitated seamless onboarding for new application users, enhancing user experience.
• Monitored dashboard metrics to track onboarding user count effectively.
• Prepared and maintained reports addressing critical operational issues.
• Supported K2 FTTX P2B application for Reliance employees in billing and construction tasks.
• Assisted with GIS-based applications, including Network Engineer and ArcGIS functionalities.
• Utilized Network Engineer tool for PDA to IPL conversion and work order transitions.
• Checked work orders related to mtest using SQL database for accuracy.
• Provided support for mobile applications and portals such as JioPosPlus, Mconstruct, Mtest, Mfield, and Siteforge.

• Coordinated with development and testing teams to identify critical user issues and app flow.
• Utilized ArcGIS and GIS software for enhanced project analysis and execution.
• Diagnosed and resolved complex application issues, identifying bugs and performance concerns.
• Managed HSPM Ticketing tool to address application and portal-related issues efficiently.