Mayuri Pawar
Ghansoli
Summary
Accomplished Trainer with a robust history at Hansa Direct Pvt. Ltd., adept in Course Development and Client Handling. Excelled in aligning training goals with corporate objectives, significantly enhancing team performance and process efficiency. Renowned for creating impactful development programs and fostering engaging learning environments. Demonstrates exceptional sales management and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Trainer
Hansa Direct Pvt. Ltd.
05.2023 - Current
- Managing multiple processes including inbound, outbound, and collections.
- Handling client expectations and making necessary process adjustments for client satisfaction.
- Overseeing data management, data analysis, and escalation handling.
- Initiating process improvements to enhance efficiency and renew client engagement.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed recruitment, training and development for highly effective sales team.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Designed and implemented sales training program and documentation.
- Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Trainer
ICCS - Insight Customer Call Solutions Ltd
07.2022 - 02.2023
- Trained teams on IDFC Bank loan processes, Reliance Nippon Life Insurance processes, including outbound, inbound, chat, and email interactions.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Focused on enhancing team performance and process accuracy.
Trainer
HDFC Sales Pvt. Ltd.
06.2021 - 07.2022
- Managed outbound processes and lead management for home loans.
- Oversaw credit approvals and collaborated with authorized bureaus to ensure compliance and accuracy.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Resolved complaints to satisfy customers and encourage future transactions.
- Trained staff on operating procedures and company services.
Trainer
Sandarat Retail Pvt. Ltd.
03.2021 - 06.2021
- Conducted inbound, outbound, and chat processes for ECOslim health slimming product sales.
- Adapted training methodologies to remote work and lockdown conditions, maintaining team productivity and engagement.
- Maintained accurate and complete records to document program activities and outcomes.
- Trained new personnel regarding company operations, policies and services.
Trainer & Process Manager
Hexaware BPS Pvt. Ltd.
02.2019 - 03.2021
- Delivered training for HDFC Life’s term insurance, health insurance, and wealth management policies.
- Managed process improvements, ensuring streamlined operations and enhanced team performance
- Responded rapidly to market shifts to make changes to corporate processes.
- Analyzed steps of activities to discern existence of business processes for formalization.
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
Executive
ICICI Lombard General Insurance Co Ltd
01.2017 - 02.2019
- Handled end-to-end sales processes for insurance renewals and new general insurance policies.
- Successfully met sales targets and contributed to process optimizations.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
Education
Bachelor of Mass Media - Mass Media
Mumbai University
Navi MumbaiHSC -
Mumbai University
Navi MumbaiSSC -
MUMBAI UNIVERSITY
NAVI MUMBAISkills
- Course Development
- Student Engagement
- Online Instruction
- Client Handling and Escalation Management
- Assessing Employee Skill Levels
- Identifying Training Needs
- Aligning Training Goals with Corporate Objectives
- Creating Development Programs
- Sales and Process Management
- Training and Development
- Credit Approval Processes
- Proficient in Inbound and Outbound
Certification
Six Sigma Green Belt
PROJECTS
Guru Grammar Project: Implemented a project to improve soft skills within the organization, leading to client appreciation for training and improvement.
Timeline
Trainer
Hansa Direct Pvt. Ltd.
05.2023 - Current
Trainer
ICCS - Insight Customer Call Solutions Ltd
07.2022 - 02.2023
Trainer
HDFC Sales Pvt. Ltd.
06.2021 - 07.2022
Trainer
Sandarat Retail Pvt. Ltd.
03.2021 - 06.2021
Trainer & Process Manager
Hexaware BPS Pvt. Ltd.
02.2019 - 03.2021
Executive
ICICI Lombard General Insurance Co Ltd
01.2017 - 02.2019
Bachelor of Mass Media - Mass Media
Mumbai University
HSC -
Mumbai University
SSC -
MUMBAI UNIVERSITY
Six Sigma Green Belt
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