Mayuri Ramteke
Nagpur
Summary
System Engineer and Data Analyst with 3+ years of professional experience across IT services, data analytics, and customer service. Proven expertise in Automic UC4, SQL, Excel, and Power BI, with a record of improving process efficiency and client satisfaction. Strong communicator with expertise in customer service and sales support. Seeking opportunities to contribute technical expertise and client-focused solutions.
Overview
5
5
years of professional experience
Work History
System Engineer
Infosys Limited
Nagpur
04.2022 - 12.2024
- Configured, deployed, and maintained Automic UC4/Automation Engine for SAP, FTP, Windows, and Linux systems.
- Ensured high availability of enterprise scheduling environments through proactive monitoring and troubleshooting.
- Automated workflows and jobs, reducing manual tasks by 15%.
- Conducted Root Cause Analysis (RCA) and supported ITIL-compliant change management.
- Developed scripts in Batch, Shell, and Perl across multiple OS environments.
Data Analyst
Shatam Technologies
Nagpur
08.2021 - 03.2022
- Designed ETL workflows using Azure Data Factory for multi-source data integration.
- Developed SQL queries and stored procedures to extract and transform business data.
- Created interactive dashboards in Power BI and Excel, providing actionable insights to stakeholders.
- Segmented customers based on risk profiles, enabling targeted marketing campaigns.
Customer Service & Sales Executive
Altius Customer Service Pvt. Ltd.
Nagpur
08.2019 - 07.2020
- Managed inbound/outbound calls, resolving customer queries and service requests.
- Promoted loan products, achieving and exceeding monthly sales targets.
- Improved customer satisfaction and retention by resolving issues proactively.
- Maintained customer records in CRM systems, supporting accurate reporting and follow-up.
Education
Bachelor of Engineering - Electronics And Telecommunications Engineering
GH Raisoni College of Engineering
Nagpur08-2021
Skills
- Effective communication
- Problem solving
- Project management
- Operating systems
- Technical support
- Customer relationship management
- Automic
- Service now
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
System Engineer
Infosys Limited
04.2022 - 12.2024
Data Analyst
Shatam Technologies
08.2021 - 03.2022
Customer Service & Sales Executive
Altius Customer Service Pvt. Ltd.
08.2019 - 07.2020
Bachelor of Engineering - Electronics And Telecommunications Engineering
GH Raisoni College of Engineering