Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mayuri Ramteke

Nagpur

Summary

System Engineer and Data Analyst with 3+ years of professional experience across IT services, data analytics, and customer service. Proven expertise in Automic UC4, SQL, Excel, and Power BI, with a record of improving process efficiency and client satisfaction. Strong communicator with expertise in customer service and sales support. Seeking opportunities to contribute technical expertise and client-focused solutions.

Overview

5
5
years of professional experience

Work History

System Engineer

Infosys Limited
Nagpur
04.2022 - 12.2024
  • Configured, deployed, and maintained Automic UC4/Automation Engine for SAP, FTP, Windows, and Linux systems.
  • Ensured high availability of enterprise scheduling environments through proactive monitoring and troubleshooting.
  • Automated workflows and jobs, reducing manual tasks by 15%.
  • Conducted Root Cause Analysis (RCA) and supported ITIL-compliant change management.
  • Developed scripts in Batch, Shell, and Perl across multiple OS environments.

Data Analyst

Shatam Technologies
Nagpur
08.2021 - 03.2022
  • Designed ETL workflows using Azure Data Factory for multi-source data integration.
  • Developed SQL queries and stored procedures to extract and transform business data.
  • Created interactive dashboards in Power BI and Excel, providing actionable insights to stakeholders.
  • Segmented customers based on risk profiles, enabling targeted marketing campaigns.

Customer Service & Sales Executive

Altius Customer Service Pvt. Ltd.
Nagpur
08.2019 - 07.2020
  • Managed inbound/outbound calls, resolving customer queries and service requests.
  • Promoted loan products, achieving and exceeding monthly sales targets.
  • Improved customer satisfaction and retention by resolving issues proactively.
  • Maintained customer records in CRM systems, supporting accurate reporting and follow-up.

Education

Bachelor of Engineering - Electronics And Telecommunications Engineering

GH Raisoni College of Engineering
Nagpur
08-2021

Skills

  • Effective communication
  • Problem solving
  • Project management
  • Operating systems
  • Technical support
  • Customer relationship management
  • Automic
  • Service now

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

System Engineer

Infosys Limited
04.2022 - 12.2024

Data Analyst

Shatam Technologies
08.2021 - 03.2022

Customer Service & Sales Executive

Altius Customer Service Pvt. Ltd.
08.2019 - 07.2020

Bachelor of Engineering - Electronics And Telecommunications Engineering

GH Raisoni College of Engineering

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Mayuri Ramteke