Learning New Things, Doing New Tasks
Mayuri Sakpal
Customer Service Executive
Mumabi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Language
Work History
Concentrix (Flipkart Process)
Customer Service Executive
Mumbai
07.2021 - 12.2021
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Received and processed stock into inventory management system.
- Developed and maintained courteous and effective working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Handled [Number] calls per day to address customer inquiries and concerns.
Thirsty Crow Food & Drink Delivery App
Back Office & Customer Service Executive
Mumbai
01.2020 - 06.2022
- Conducted research, gathered information from multiple sources and presented results.
- Created plans and communicated deadlines to complete projects on time.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Led projects and analyzed data to identify opportunities for improvement.
- Used coordination and planning skills to achieve results according to schedule.
Jokai Playscapes Pvt Ltd
Event Co- Ordinator (Customer Service)
Mumbai
06.2018 - 05.2019
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across, weekend and holiday shifts.
Artwork Planet Graphics Pvt Ltd (MNC)
Customer Service Representative (Administration)
Mumbai
11.2014 - 11.2016
- Led projects and analyzed data to identify opportunities for improvement.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked with customers to understand needs and provide excellent service.
- Delivered services to customer locations within specific timeframes.
- Handled [Number] calls per day to address customer inquiries and concerns.
Education
S.S.C(Maharashtra Board)- H.S.C(Maharashtra Board)
Mumbai 05.2001 -
Skills
Foodservice experience
Receiving support
Professional telephone demeanor
Complaint resolution
Administrative support
Team work
Works well in a team environment
Interests
Timeline
Concentrix (Flipkart Process)
Customer Service Executive
07.2021 - 12.2021
Thirsty Crow Food & Drink Delivery App
Back Office & Customer Service Executive
01.2020 - 06.2022
Jokai Playscapes Pvt Ltd
Event Co- Ordinator (Customer Service)
06.2018 - 05.2019
Artwork Planet Graphics Pvt Ltd (MNC)
Customer Service Representative (Administration)
11.2014 - 11.2016
S.S.C(Maharashtra Board)- H.S.C(Maharashtra Board)
05.2001 -