Mazahir Zuzer Zagmag
System Administrator
Summary
To specialize in the area of System Administration / Infrastructure management and acquire Knowledge on emerging technologies. To work in an organization that provides ample opportunities to learn and to contribute.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
4
4
Certificates
1
1
Language
Work History
IT Executive
JBCN Education Pvt Ltd
Mumbai
04.2018 - Current
- Created user accounts, provided password resets for users, deleted/deactivated user accounts using active directory.
- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices
- Administration of servers like DNS, DHCP, file, print servers, etc
- Creating & managing Origination Units, Sites and Group policies.
- Responsible for administration of centralized Escan antivirus management server.
- Installing & upgrading latest antivirus through management console
- Fortinet configuration & troubleshooting, internet access troubleshooting manages and troubleshoots Fortinet firewall, configure and update internet access policy and Fortinet firewall setting as per requirement.
- Handled the Hardware Firewall configuring, adding policy, creating rules, VPN policy.
- Responsible for monitoring, troubleshooting, configuring, and deploying LAN/WAN solutions
- Perform regular backup of File server, Firewall, Antivirus server, desktop & laptop.
- Maintaining network storage devices like NAS
- Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when required
- Provide remote support to clients through any desk and team viewer
- Installation, configuration and troubleshooting of mailing application like Microsoft Outlook
- Provided functional and technical support, troubleshooting and diagnosing hardware and software problems.
- Maintaining IT equipment, including computer, laptops, printers and projectors.
- Backing up and troubleshooting of Mac Book, Iphone and Android devices.
- Manage vendors, outsources, and contractors for products and services
System Administrator
Magnanimous Systems Pvt. Ltd ( On Project of Edelweiss Broking)
Mumbai
11.2017 - 04.2018
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- To provide telephone, e-mail and remote support to all IT users, solving their problems and providing procedural documentation as required.
- To maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.
- Pc new configurations, modifications built new systems, cat 5 & 6 wiring, maintenance, troubleshooting
- Create & Manage Windows Network, sharing & User Rights.
IT Executive
JBCN International School
Mumbai
08.2015 - 11.2017
- Maintaining Windows Server 2012 Active Directory, creation and deletion of user accounts, managing access controls, and domain structure configuration
- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices
- Administration of servers like DNS, DHCP, file print servers, etc
- Creating & managing Origination Units, Sites and Group policies
- Responsible for administration of centralized Escan antivirus management server
- Installing & upgrading latest antivirus through management console
- Cyberoam configuration & troubleshooting, internet access troubleshooting manages and troubleshoots Cyberoam firewall, configure and update internet access policy and Cyberoam firewall setting as per requirement
- Responsible for monitoring, troubleshooting, configuring, and deploying LAN/WAN solutions
- Perform regular backup of server, desktop & laptop
- Maintaining network storage devices like NAS
- Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when required
- Installation, configuration and troubleshooting of mailing application like Microsoft Outlook
- Provided functional and technical support, troubleshooting and diagnosing hardware and software problems
- Maintaining IT equipment, including computer, laptops, printers and projectors.
Customer Support Engineer
Unique Enterprises (On project of Mumbai International Airport Ltd)
Mumbai
08.2013 - 08.2015
- Analyzing Incident, Change and Problem tickets and providing status on daily basis to the customer
- Established goals and metrics in support of department goals to deliver exceptional customer support
- Installation and configuration of business application software i.e
- Windows XP/ Win 7, MS Office 2007, MS Office 2010, Auto cad, SAP, Antivirus, Cisco VPN client, etc.
- Remotely resolve issues and install software via Remote tools
- I.e
- LANDESK, RDP, Windows
- Remote Assistance, Team Viewer and NetMeeting
- Documenting incidents, service requests, change records and user documents to reduce redundancy and improve future workflows
- Installation, configuration & troubleshooting of mailing application like Microsoft Outlook 2007&2010
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems
- When Unable to resolve, escalate to second or third level in accordance with Help Desk escalation
- Processes
- Performing troubleshooting on assigned ticket and resolve the problem within SLA
- Provide Support in Resolving Networks Problem and troubleshooting of LAN & Wi-Fi
- Connectivity issues
- Manage service requests, software installations, new computer setups, upgrades
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
- Configuring mails on Blackberry, iphone & android mobile
- Create & Manage Windows Network, sharing & User Rights
- Configuration of Network printer, local printers & Network scanner
- Providing Internet access through Proxy setting
- Handling of desktop, laptop & printer related problems
- Arranging IT Setup for event, meeting and video conference as per the requests.
Technical Support Executive
Indian Institute of Planning and Management Pvt Ltd
Mumbai
10.2010 - 05.2012
- User account administration, i.e., account creation and management and password resets on Active
- Directory
- Manage access rights & folder permission
- Provide Support in Resolving Networks Problem and troubleshooting of LAN & Wi-Fi
- Connectivity issues
- Installed and maintained windows operating system and regularly upgraded them with antivirus and various definitions upgradations
- Checking LAN connectivity via LAN tester includes Crimping & punching
- Handling the responsibilities of Desktop, Printer, Emails & network related problems
- Handling Software, Outlook, various applications related calls over the phone and remotely
- Installing configuring & troubleshooting Network Printers and scanners
- Installing, configuring and troubleshooting various office applications like MS office
- Works with vendor support contacts to resolve technical issues within the desktop environment.
Technical Support Executive
Connect Computers (On project of Mitsui India Pvt Ltd)
Mumbai
06.2008 - 09.2010
- Installing of client & server Operations System such as Windows 98, Windows 2000, and
- Windows XP, Windows server 2003, windows vista & windows 7
- Installation, configuration and troubleshooting of mailing application like Microsoft Outlook and
- Outlook Express
- Handling of all Hardware related Issues of Desktops like Installing and troubleshooting of
- Hardware Components & Accessories
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Perform weekly NT backup of user Desktops & Laptops
- Configuring & Troubleshooting of LAN, WAN & Wireless devices
- Installation of software & antivirus, updating definition updates
- Configuration & Installation of Local & Network Printers
- Migration operating system from Windows XP to Windows 7
- Responsible for tracking hardware and software inventory.
Field Support Engineer
Vision Hi Tech
06.2007 - 05.2008
- Provided functional and technical support, troubleshooting & diagnosing hardware and software problems
- Installation of Operating Systems and other software
- Configuring of Outlook Express, Microsoft Outlook, such as POP3, MS Exchange & Troubleshooting of Outlook
- Assembling of Desktop
- Installing Antivirus & Updating virus definition
- Installation of all kind of Software for support of User
- Installation and Configuration of LaserJet, Color jet & all in one Printer
- Installing & configuring such as dial-up & broadband networking
- Fault finding & trouble shooting of Monitor, SMPS, and Mother Board.
Education
Bachelors in Computer Application - Bachelors Computer Application
Dr. C. V. Raman University
07.2014 - 04.2016
Higher Secondary Certification -
Matruchhaya College Of Commerce And Science
06.2007 - 03.2008
Secondary School Certificate -
S.S Ajmera High School
06.2001 - 04.2002
Skills
Knowledge in Domain and Active Directory installation configuration and maintenance in Windows Server 2003, 2008 R2, 2012R2, 2016, 2019 and 2022
Policy Management for individual users, Group users and entire organization through Active Directory in Windows 2003, 2008 R2, 2012R2,2016, 2019 and 2022
Installing, Configuring and Managing Windows Clients Server /AD / DHCP / DNS / Print / WDS And file Services
Install, configure VMware ESXi, within vSphere 65 environments with Virtual Center management, DRS, HA, DPM, vMotion and VMware Data, configure and deploy VMs and templates and Virtual-to-Physical (V2P)
Fortinet configuration & troubleshooting, internet access troubleshooting manages and troubleshoots Fortinet firewall, configure and update internet access policy and Fortinet firewall setting as per requirement
Perform troubleshooting of AV definitions update, failures of Auto scan as per the AV report on various Antivirus applications (Escan)
Configuring & trouble shooting of LAN, WAN & Wi-Fi Networks
Installation & configuration of OS like windows server 20032008, 2012, win XP, Win7,Win8,Win 10, ubuntu etc
Hardware troubleshooting likes desktop, laptop, printers, etc
Installation & troubleshooting of business application
Experience in ticketing tool like E-help
Experience on mobile OS like android & IOS devices
Certification
MCSA Certification (MCID: 12974874)
Additional Information
Date of Birth: 14th January, 1984
Gender: Male
Marital Status: Married
Nationality: Indian
Passport No. : N4473773
Timeline
IT Executive
JBCN Education Pvt Ltd
04.2018 - Current
MCSA Certification (MCID: 12974874)
01-2018
System Administrator
Magnanimous Systems Pvt. Ltd ( On Project of Edelweiss Broking)
11.2017 - 04.2018
VMware Sphere 6.0 from Attari classes Kurla
02-2017
MCSE from RST Form Matuga
10-2016
IT Executive
JBCN International School
08.2015 - 11.2017
Bachelors in Computer Application - Bachelors Computer Application
Dr. C. V. Raman University
07.2014 - 04.2016
Customer Support Engineer
Unique Enterprises (On project of Mumbai International Airport Ltd)
08.2013 - 08.2015
Technical Support Executive
Indian Institute of Planning and Management Pvt Ltd
10.2010 - 05.2012
Technical Support Executive
Connect Computers (On project of Mitsui India Pvt Ltd)
06.2008 - 09.2010
Higher Secondary Certification -
Matruchhaya College Of Commerce And Science
06.2007 - 03.2008
Field Support Engineer
Vision Hi Tech
06.2007 - 05.2008
Hardware & Networking from Bandra Polytechnic Instituted
02-2007
Secondary School Certificate -
S.S Ajmera High School
06.2001 - 04.2002