Summary
Overview
Work History
Education
Timeline
Generic

Mazhar Ahmed

Bangalore

Summary

I am having 12+ years of experience in networking domain with very strong involvement towards SLA management, process management escalation management etc. My aspiration is to become a successful professional in a leading organization and to work in an innovative and competitive environment to reach the zenith of wisdom with respect to Enterprise Systems. I have worked as SME, Alliance manger, Process Lead and managing a big head count team and tracking the SLA level as per client requirement. Having good communication skill with customer and client for understanding the exact requirement and implementing the same in process for better outcome with incremental revenue.

Overview

17
17
years of professional experience

Work History

Transition Manager

Kyndryl India
Bangalore
01.2022 - 09.2024
  • Managing large and complex service transition project using global Kyndryl/IBM T&T processes
  • Service Transition Planning and Scheduling
  • Managing End-to-End Service Design Implementation, which includes Process and Work Instruction Production: Responsible for the creation of processes and work instructions in accordance with the service design
  • Change Management: Setting up or working with service change management to assure and manage changes to operations throughout and as a result of service transition
  • Configuration Management: Setting up or working with service configuration management to ensure service configuration is updated and handed over
  • Resourcing: Responsibilities include commitment of appropriate resources to perform the transition and operate the service
  • Communications: Managing and delivering communications to the appropriate stakeholders
  • Planning and conducting onsite Workshops with Customer
  • Set up weekly calls and meeting between the delivery and contract teams to discuss operational performance during parallel run
  • Knowledge Transfer: Ensure that work is successfully transitioned and handed over to operations (KPI: 100% Operational SLAs & service availability)
  • Identify and flag key deliverables, risks and personnel issues related to transition of new work
  • Highlight and track any issues and risks to the stakeholders which could impact the transition timelines and affect Service delivery
  • Successfully conducted Onsite Discovery Workshop and KA sessions jointly with IBM and Customer SMEs
  • Transition Signoff:Ensure sign off on all process maps and SOPs before the initiation of parallel run
  • Set up weekly calls and meeting between the delivery and contract teams to discuss operational performance during parallel run
  • Highlight and track any issues and risks to the stakeholders which could impact the transition timelines and affect Service delivery
  • Take BAU sign off from delivery and contract team before Go Live
  • Second

Project Manager

Kyndryl
BANGALORE
11.2024 - 01.2024
  • Responsible for overseeing the implementation, configuration, and maintenance of Cisco Identity Services Engine (ISE) solutions within an organization's network
  • Leading and coordinating project teams, ensuring the successful deployment of ISE, and integrating it with other network and security systems
  • Key responsibilities include designing and implementing ISE policies, troubleshooting issues, optimizing performance, and maintaining documentation
  • Key Responsibilities:
  • Project Leadership:
  • Planning, organizing, and directing all phases of Cisco ISE projects, including resource allocation, scheduling, and risk management
  • Design and Implementation:
  • Designing and deploying Cisco ISE solutions to enforce network access control policies, securing wired, wireless, and VPN access
  • Configuration and Maintenance:
  • Configuring and maintaining Cisco ISE infrastructure, including personas (Administration, Monitoring, Policy Service), and integrating it with other network devices (switches, routers, WLCs)
  • Security Policy Management:
  • Developing and implementing ISE policies for authentication, authorization, and accounting (AAA), including 802.1X, MAC Authentication Bypass (MAB), posture assessment, and guest access
  • Troubleshooting and Support:
  • Providing advanced-level troubleshooting for complex network security issues related to Cisco ISE, including authentication failures and endpoint classification problems
  • Integration:
  • Integrating Cisco ISE with other security and network systems, such as Active Directory, LDAP, PKI, and SIEM tools, according to job postings
  • Performance Optimization:
  • Monitoring and optimizing the performance of ISE systems, ensuring high availability and scalability
  • Documentation:
  • Maintaining accurate and up-to-date documentation for ISE configurations, changes, and procedures
  • Compliance:
  • Ensuring compliance with industry security standards and best practices, such as PCI-DSS, HIPAA, or NIST frameworks
  • Collaboration:
  • Collaborating with network engineers, security professionals, and other IT teams to implement and maintain secure network access
  • Rahi Project
  • Provide steady state support for one hundred seventy-eight (178) additional Cisco Meraki devices
  • B
  • Perform system management and configuration
  • C
  • Perform OS system maintenance and updates
  • D
  • Perform configuration health checks
  • E
  • Follow standard process for supported device removal and decommission
  • F
  • Follow project requests for Meraki installations at new sites
  • G
  • Utilize Meraki monitoring for current systems
  • Migrate to Kyndryl supported monitoring and event management
  • H
  • Add incoming devices to CMDB and create an instance, as necessary
  • New devices will be added as part of installation and configuration project
  • I
  • Perform system documentation for existing sites being added to support
  • J
  • Add/Remove devices to appropriate support Network Router RU
  • K
  • Identify Rahi Meraki devices listed as separate line item within RU for billback

Product Manager

TATA CONSULTANCY SERVICES
BANGALORE
12.2013 - 01.2022
  • Years’ Experience driving brand Strategy, evaluating product performance, and implementing strategic marketing aimed at finding opportunities to maximize revenue
  • Led teams to ensure punctual product delivery, increasing revenue in TCS India Bangalore, Managing Cisco TCS Alliance as an Alliance manager
  • Job Profile:
  • Manage annual product development budget, while also coordinating between teams to ensure punctual delivery of high-quality products
  • Conduct market research, drafting consumer surveys to collect feedback on company product range in order to deliver functional and quality improvements
  • Negotiated Contracts with distributors, resulting in an average reduction of 6% in services contract expenses, while also establishing effective distribution network in Key markets
  • Support RFP’s/RFI’s by connecting to various partners for the solution and pricing
  • Strong understanding of Cisco’s monthly, quarterly and annual goals and be able to articulate and translate those to a winning strategy within TCS
  • Drive ADOPTION and position the Cisco’ Product, Software and Services offerings throughout all stages of the sales cycle (planning, building, closing and managing)
  • Expansion of the current Cisco solution sales by obtaining relationships with key stake holders at Cisco and across all of TCS Business Units (BUs)
  • Perform in response to KPIs established to drive ROI from the TCS/Cisco partnership
  • Drive and conduct Quarterly and Annual Business Reviews with Cisco to highlight TCS performance, activities and forecasts
  • Manage an annual Cisco quota and drive consistent Cisco growth in excess of the established quota using all of the resources available within TCS
  • Working very closely with Cisco Architects and handling large scale solutioning and RFPs
  • Co-ordinate with the business development, solution development team to understand requirement and formulate proposal accordingly as per client requirements
  • Track Monitor and report progress on all Sales deals and managing all the technical team of solutions Architects reporting to me
  • Listed in Cisco TAC escalation matrix as Operational point of contact for any partner support customer
  • Enable Deal review process for large deals and handover as per the defined Sales process
  • End to end coordination and management of bids, PO release and delivery status with the distributers across the Globe
  • Help in creating Bill of Materials (BOM) for Cisco from Cisco CCW tool
  • Manage the end-to-end process of the deal registration for Cisco related deals in Cisco CRP (Consultant referral program) tool
  • Help build a strong Sales Funnel through targeted campaigns, Understand the Account Landscape and pitch suitable wedge offers
  • Since 1st DEC 2010, working in Networking Domain, In TCS India Bangalore merged Supervalu India
  • JOB DESCRIPTION::
  • Performing firewall rule and traffic flow assessment across multiple layers of firewalls
  • Assess and respond to supplied security risks against existing firewall rule sets
  • Design firewall changes to meet raised risks and application requirements on Checkpoint, ASA and F5 load balancer
  • Articulate firewall rule sets and proposed changes as clear written descriptions for non-technical application owners to review
  • Experience in DNS, DHCP on IPDB and Infoblox tools
  • Taken part in DR activity for DNS and DHCP
  • Seek agreement from Client to proceed with rule changes or risk acceptance
  • Attributes: - Work to constrained timeframes - Broad understanding of applications and protocols - Understanding of firewall compliance, change and governance process
  • Networking Skills: TCP/IP Suite, Network Management (SNMP), Network Devices, Network Security, Broadband Networks
  • Since

Tech Support Engineer

An IBM Company
Bangalore
10.2007 - 02.2010
  • Monitoring and managing networks comprising CISCO 7200, 3500 series routers with in-house NMS called Snappimon
  • Troubleshooting and testing the customer network, providing high availability of critical network links
  • Coordinating with service providers and field engineers for network uptime
  • Reporting top management with network availability and performance
  • As part of a 24X7X365 team, maintain the high performance and availability of customer sites
  • Continuously monitor site performance
  • Respond to and resolve incidents in a timely manner
  • Monitor database integrity; verify logs; run jobs as needed
  • Tools used for monitoring and reporting

NOC Specialist

First Company
Bangalore
04.2010
  • Monitoring the WAN links using HP Network Node Manager and Ping Plotter tools
  • Maintaining & Troubleshooting LAN & WAN
  • Monitoring Juniper networks - NSM for Juniper devices status
  • Monitoring and troubleshooting Cisco wireless access points in the stores
  • In case of outages and scheduled maintenance by vendors, notify the respective teams
  • Coordinating with other teams, vendors, service providers and escalation management during critical outages
  • Creating reports on network bandwidth utilization and working with Tier 3 teams during critical situations
  • Following up with Juniper and Cisco TAC to RMA the devices and device replacements.

Education

ITIL V3 Certified CCNA Certified AWS Cloud Practitioner -

Timeline

Project Manager

Kyndryl
11.2024 - 01.2024

Transition Manager

Kyndryl India
01.2022 - 09.2024

Product Manager

TATA CONSULTANCY SERVICES
12.2013 - 01.2022

NOC Specialist

First Company
04.2010

Tech Support Engineer

An IBM Company
10.2007 - 02.2010

ITIL V3 Certified CCNA Certified AWS Cloud Practitioner -

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Mazhar Ahmed