Mazhar Idrisi
Mumbai
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Currently
Hansa Direct Private Limited
Navi Mumbai
01.2024 - Current
Customer Experience Manager
Hansa Direct Private Limited
Navi Mumbai
01.2024 - Current
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Managed customer complaints and resolved complex issues to maintain customer satisfaction.
- Monitored customer service performance metrics and set goals to improve response times and satisfaction levels.
- Analyzed customer feedback and survey data to identify trends and areas for improvement.
- Developed key performance indicators used to measure success in achieving high levels of customer satisfaction.
Telecaller
Pace Setter Business Solution Pvt.Ltd
01.2022 - 12.2023
- Company Overview: I had been working with Pace Setter Business Solution Pvt.Ltd organization for the past 11 months as a telecaller agent, and i have great experience in the customer service department
- Collaborated with new customers to give details about company offerings.
Education
SSC -
Shree S.K Roy Memorial English High School
Maharashtra01.2023
B.com - first year
University of Mumbai
01.2022
HSC - SCIENCE
MAHARASHTRA COLLEGE OF ATRS SCIENCE AND COMMERCE
01.2020
Skills
- Written communication
- Customer relations
- Supervision and leadership
- Conflict resolution
- Analytical and critical thinking
- Relationship building
Affiliations
. Listening Music.
. Playing Chess.
. Love to do Shayari.
Reference
- Ravina Sonar
Emp ID 112364
Department - Public Record Court Calling
Timeline
Currently
Hansa Direct Private Limited
01.2024 - Current
Customer Experience Manager
Hansa Direct Private Limited
01.2024 - Current
Telecaller
Pace Setter Business Solution Pvt.Ltd
01.2022 - 12.2023
SSC -
Shree S.K Roy Memorial English High School
B.com - first year
University of Mumbai
HSC - SCIENCE
MAHARASHTRA COLLEGE OF ATRS SCIENCE AND COMMERCE
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