M B Vijay Kumar
Raipur
Summary
Dedicated Program Coordinator with expertise in customer service and operational management. Manages service level agreements, payment documentation, and SAP reporting to enhance operational efficiency. Drives team performance and engages with stakeholders to support policy implementation and achieve district objectives.
Overview
19
19
years of professional experience
Work History
District Officer ( Freelancer )
Positive Mantra Consultancy Pvt Ltd
01.2026 - Current
- Coordinated with local NGOs to implement the program for raising and accelerating MSME performance under CSIDC.
- Arranged sector-specific training programs, advanced skill development training, and EDP for women entrepreneurs in collaboration with local bodies.
- Executed billing for all programs and coordinated invoice submissions to CSIDC (RAMP) Division.
- Facilitated coordination between company and CSIDC team on payment processing and documentation for work orders.
- Ensured effective data management and reporting to support State In-Charge's decision-making.
- Facilitated collaboration with local bodies for comprehensive documentation and visual media collection.
Branch CCO
Havells India Pvt Ltd
11.2023 - 03.2024
- Facilitated communication by addressing escalations from headquarters and responding to inquiries from Amazon and Flipkart, ensuring timely resolutions.
- Handling all types of escalation which come from HO.
- Maintained SLA for customer service across all service dealers to enhance service reliability.
- Reported daily on pending calls, stock, and CN status to CG Service Team, providing clear visibility on operational performance.
- Coordinated spares inventory for service dealers.
- Ensured timely submission of ASC monthly bills to maintain accurate financial records.
- Follow up for C code Billing from ASC.
- Working in CRM for Calls & SAP for spares & Bill & CN.
MIS Executive
Shoora Retail (Fitness & Health Service) now Cultgare Pvt Ltd
09.2021 - 05.2022
- Compiled daily sales reports for Amazon and Flipkart transactions to inform decision-making.
- Delivered daily reports to MD and HOD to ensure all stakeholders were informed.
- Integrated sales service and repair call data to streamline reporting and analysis.
- Collaborated with departments to resolve all MIS-related queries.
Service Assistant
Crompton Greaves Consumer Electricals Ltd
05.2019 - 07.2020
- Maintained SLA for customer service across all service dealers, ensuring timely responses and issue resolution.
- Submitted daily reports to head office on pending calls, SLA compliance, TAT, and headcount metrics to inform operational decisions.
- Conducted quarterly audits of service dealer billing to ensure accuracy and compliance.
- Handling the services of (Fan, Lighting, Appliances & Pumps).
- Processed the shipment of all defective goods and parts to vendor via company warehouse.
- Managed SRN entries in SAP to facilitate defective parts returns.
- Process the replacement & credit note to Dealer & Distributor on weekly basis.
- Done the part-to-part replacement & all issues regarding parts follow up with HO & Other Branches.
- Customer Service & Spare Management & Defective Settlements.
Executive-Credit Control
Novature Electrical & Digital Systems Pvt Ltd (Legard Group)
Raipur
06.2016 - 01.2018
- Extend all support to ensure the debt is paid on time for all AMC Contracts & Maintain DSO set.
- Followed up with customers on overdue invoices via tele/email/letter/onsite, ensuring compliance with agreed terms and timelines.
- Coordinated with internal AMC team on overdue invoices, facilitating timely clearance of outstanding amounts.
- Negotiated payment for disputed bills while adhering to agreed terms.
- Ensure the payment advice copies reach HO CC team on time. Ensure proper accounting of each receipt and adjust the same against the outstanding accurately.
- Accounts reconciliation half-yearly at HO where the inputs need to be provided by the RO/AO/CC team.
- Contact Customer/Client for any major outstanding or overdue disputes as and when required (based on individual relationship with the customers).
- Prepared weekly collection forecasts in collaboration with Branch Manager/AMC team, sharing insights with HO CC and local AMC team in advance.
Team Leader
Bharat Business Channel Ltd (Videocon d2h)
Raipur
06.2011 - 12.2015
- Oversaw activities of four DSCs in the region to improve service delivery and operational efficiency.
- Managed daily performance reports for CG Engineers to ensure accountability and track progress.
- Executed KPI improvement tasks at service centers to drive performance enhancements.
- Ensured compliance with the service level agreement for managing complaints and revenue.
- Coordinated with ASM, Coordinators & Engineers for LTR & HD Conversion & New Acquisition.
- Addressed PCS portal challenges faced by CG dealers and distributors to facilitate effective communication and service.
- Arrange Technical & Skill training for Improvement to Engineers & Coordinators.
- Maintain MIS & report to Area Head/Cluster Head/Circle Head & HO.
- Worked on Churn Customers data & retained to collect the revenue target.
Customer Service Cum MIS Executive
LG Electronics India Pvt Ltd
Corporate Office
11.2008 - 03.2010
- Customer Service for Institutional Customers, Projects Completion.
- Managed installation and service support for all India institutional customers of FPD and RAC.
- Compiled and distributed MIS reports on pending and closed data across all India.
- Coordinate with RM/BM/ASM/CCO for completion of Installation & Commissioning.
- Handle technical issues of Service Engineers & discuss with All India Technical Head to resolve the issues.
- Conduct meetings before taking any projects to strategize to complete the project in a timeline.
- Completed projects for Diebold/Educomp Solution/RS LiveMedia/Costa Café/NCR.
- Raised service issues to All India Technical Head and Service HOD, ensuring management was informed for prompt resolution.
Tele Marketing Executive
Iksita Insurance Brokers Pvt Ltd
New Delhi
08.2007 - 09.2008
- Upsold accident policies, enhancing customer coverage options.
- Scheduled customer appointments to facilitate product discussions.
- Managed daily sales report to track sales performance and trends.
- Created and shared MIS reports with directors to facilitate decision-making.
- Process the customer documents for disbursement.
Education
B.com -
Shridhar University
Rajasthan01.2013
12th -
CG Board
01.2002
10th -
Bihar School Examination Board
Patna01.2000
Skills
- Program management
- Service level agreements
- Payment processing
- Reporting documentation
- SAP
- ERP
- CRM
- Oracle 72
- LG-CSNet
- GSFS
- MS Office
- Microsoft Outlook
- Lotus Notes
- Service level agreements
Accomplishments
- Completed all projects within the timeline in LG Electronics.
- 1st Star of The Year in the Service Department in LG Electronics.
- Achieved targets of PCS & HD Conversion every month in Videocon d2h.
- Collected 1.5cr old disputed AMC in Novature Electrical & Digital Systems.
Personal Information
- Date of Birth: 09/28/83
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above-mentioned information is correct and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
- Hindi
- Telugu
- Chhattisgarhi
- English
Father's Name
Late Mr. M B Dharma Rao
Timeline
District Officer ( Freelancer )
Positive Mantra Consultancy Pvt Ltd
01.2026 - Current
Branch CCO
Havells India Pvt Ltd
11.2023 - 03.2024
MIS Executive
Shoora Retail (Fitness & Health Service) now Cultgare Pvt Ltd
09.2021 - 05.2022
Service Assistant
Crompton Greaves Consumer Electricals Ltd
05.2019 - 07.2020
Executive-Credit Control
Novature Electrical & Digital Systems Pvt Ltd (Legard Group)
06.2016 - 01.2018
Team Leader
Bharat Business Channel Ltd (Videocon d2h)
06.2011 - 12.2015
Customer Service Cum MIS Executive
LG Electronics India Pvt Ltd
11.2008 - 03.2010
Tele Marketing Executive
Iksita Insurance Brokers Pvt Ltd
08.2007 - 09.2008
B.com -
Shridhar University
12th -
CG Board
10th -
Bihar School Examination Board