M.Banu Prakash

Continued to support Marketplace business as CEM. Managed multiple projects under Order experience (Cancellation reduction, Sales Order Invalid fix). Managed US & Canada excursions by collaborating with Merchandising, Supply, Legal & Customer service. Acquired automation skill to reduce manual task and dependency for data upload to sharepoint and generating automated order experience (OPR) report for

US, Canada & Brazil. Currently supporting Small Business ARM for SBA & Dell for startups territories by working with MDG in processing APID linkage, mergers and creating sub and association accounts besides leads management.

Customer Experience Manager for dropship business under US for accounts like Staples, Microsoft. Along with Marketplace accounts (eBay, Newegg,
Rakuten). The core responsibility in this role was to work with cross functional teams to reduce order processing time and to meet the STC deadline offered on
each account to reduce account penalty and augment positive customer experience. Established reporting.

CEM for Retail Account (AAFES) where core responsibility was to sustain the Ship-to-commit (STC) between 95-100% with retail partner and processing
ASN(Advanced shipment notice)

Joined Dell International Services in the month of June, 2014. My journey at Dell, began as a Customer Care Associate where my core responsibility was to respond to customer queries over the phone and E-mails and following up with them on timely basis for a great customer experience. Also have been part of UAT software testing as a tester for “DELTA” application in the month of October 2015.