MANJUNATHA BALASUBRAMANYAM R
Experienced Process Associate
BENGALURU
Summary
Efficient Process Associate with comprehensive understanding of business process improvement and workflow management. Experienced in streamlining processes to enhance efficiency and productivity, utilizing expertise in data analysis and problem-solving abilities. Demonstrated success in contributing to team objectives, driving process enhancements and delivering high-quality results consistently.
Overview
3
3
years of professional experience
Work History
Process Associate
ACCENTURE SOLUTIONS PVT LTD
Bengaluru
11.2021 - 03.2023
- Company Overview: The Software and Platform vertical helps the world's leading platform companies accelerate, scale, and improve their businesses as their most trusted, innovative, comprehensive, and experienced partner.
- In this role, we are required to solve routine problems, largely through precedent and referral to genuine guidance.
- Our primary interaction is within our team, and our direct supervisor.
- I will be given detailed instructions on all tasks that need to be carried out, and the decisions that I make will impact my work.
- I need to be well-versed in basic statistics and the terms involved in day-to-day business, and use them while discussing with stakeholders.
- I will be working closely with project members to effectively deliver on requirements.
- I'm an individual contributor as part of a team with a predetermined, focused scope of work.
- The Software and Platform vertical helps the world's leading platform companies accelerate, scale, and improve their businesses as their most trusted, innovative, comprehensive, and experienced partner.
- Assisted in the development of operational policies and procedures to ensure compliance with company standards.
- Identified potential risks associated with processes, and recommended corrective actions.
- Resolved customer service inquiries within established time frames, while maintaining a high level of quality assurance and AHT (Average Handling Time).
- Reviewed customer feedback surveys, and implemented necessary changes based on results.
Business Manager
NSG ENTERPRISES
Bengaluru
12.2019 - 10.2021
- Developed and implemented a comprehensive system for tracking inventory levels, orders, and deliveries.
- Analyzed customer demand patterns to optimize stock levels and minimize costs.
- Managed the daily activities of distribution staff, providing guidance and support when needed.
- Negotiated contracts with suppliers to ensure competitive pricing on materials and services.
- Prepared shipping documents such as bills of invoices, and packing slips.
- Organized transportation routes and schedules to maximize efficiency while minimizing costs.
- Maintained accurate records of shipments and inventories in accordance with company standards.
- Scheduled regular maintenance for vehicles used in delivery operations.
- Reviewed incoming orders for accuracy prior to shipment preparation.
- Collaborated with customers to resolve any disputes or complaints related to order fulfillment or returns processing.
- Tracked performance metrics such as on-time delivery rate, lead time, cost per unit shipped, and identifying areas for improvement where necessary.
- Supervised the loading and unloading of trucks according to established safety guidelines.
- Provided technical advice on packaging requirements for various types of products.
- Monitored inventory control to align ordering processes with demand plans.
Education
Bachelor of Business Administration -
The Oxford College of Business Management
Bengaluru, Karnataka, India03-2021
PUC - (PCMB) -
Bharathi Residential Composite PU College
Mandya District, Karnataka, India03-2014
SSLC - 10th -
Shantiniketan Educational Institutions
Bengaluru, Karnataka, India03-2012
Skills
- Interpersonal skills
- Microsoft applications
- Working ability
- Adaptable and flexible
- Agility to quick learning
- Ability to meet deadlines
- Computer fundamentals
- Creativity
- Problem solving
- Ability to perform under pressure
- Ability to work well in a team
- Content review
- Correct errors
- Creative thinking
- Quality Control
SKILLS LEARNED
- Adaptable and flexible
- Ability to perform under pressure
- Agility for quick learning
- Ability to work well in a team
- Ability to meet deadlines
- Interaction with people
HOBBIES AND INTERESTS
- Surfing through internet
- Participating in social activities
- Being active in social media
- Watching documentaries
- Sports over the weekends
- Volunteer in college activities
- Watching unsolved mysteries
- Watching solve crime documentaries
- Occasional weekend parties
Affiliations
- Cricket
- Solo Bike Ride
- Listen to Music
- Watching Movies in theatres
PERSONAL INFORMATION
- Father's Name: Raju R
- Mother's Name: Shelvi Kumari
- Spouse Name: Archana
- Blood Group: A+
- Date of Birth: 10/14/97
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Tamil
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Telugu
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Process Associate
ACCENTURE SOLUTIONS PVT LTD
11.2021 - 03.2023
Business Manager
NSG ENTERPRISES
12.2019 - 10.2021
Bachelor of Business Administration -
The Oxford College of Business Management
PUC - (PCMB) -
Bharathi Residential Composite PU College
SSLC - 10th -
Shantiniketan Educational Institutions
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