McKenzie Zachow
Sellersburg
Summary
Versatile Medical Assistant with a proven track record at Fertility and Endocrine Associates, enhancing patient care and streamlining operational workflows. Skilled in HIPAA compliance and customer service, demonstrated through improved patient satisfaction and efficient medical record management. Excelled in fostering a collaborative environment, significantly contributing to team productivity and operational efficiency.
Offering detail-oriented approach and commitment to patient care, eager to learn and develop in medical environment. Brings foundational understanding of medical terminology and electronic health records, with readiness to quickly acquire additional knowledge. Ready to use and develop skills in patient interaction and administrative support in any role that I am given an opportunity in.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Fertility and Endocrine Associates
07.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Coordinator
Recycling Management Resources
10.2020 - 07.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Medical Assistant/Receptionist
Growing Kids Pediatrics
08.2018 - 10.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Shift Lead
Papa John's Pizza
01.2015 - 08.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Education
High School Diploma -
New Albany High School
New Albany, IN05-2017
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- Procedure assistance
- Sterilization techniques
- OB/GYN procedures
Timeline
Medical Assistant
Fertility and Endocrine Associates
07.2023 - Current
Coordinator
Recycling Management Resources
10.2020 - 07.2023
Medical Assistant/Receptionist
Growing Kids Pediatrics
08.2018 - 10.2020
Shift Lead
Papa John's Pizza
01.2015 - 08.2018
High School Diploma -
New Albany High School
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