Summary
Overview
Work History
Education
Skills
Accomplishments
Certifications
Hobbies and Interests
Websites
Timeline
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MCSHAWN MENDES

MCSHAWN MENDES

Goa

Summary

Friendly, reliable, and work driven who enjoys proactive activity. Tidy and organized, but at the same time flexible. Eager to leverage my customer service, communication, and bartending skills to provide excellent services to guests and maximize profits.

Overview

2
2
years of professional experience

Work History

Bartender / Bar Steward

O Pescador an Indy Resort
Panaji, Goa, India
04.2024 - Current
  • Handled alcoholic and non-alcoholic drink orders from servers and other special food requests from guests
  • Consistently provide prompt service manage cash and payments and maintain customer satisfaction
  • Managed inventory and filled out shift-end paperwork, prepared consumption report of alcohol and thereby keeping a timely restock of supplies required for the bar
  • Ensured the bar was well-stocked with ice, glasses, and alcohol during busy shifts
  • Used suggestive selling methods to increase cover average and improve the guest experience
  • Seated and served guests took orders and removed dinner ware with practiced pacing
  • · Delivered food and beverages to guest rooms in a professional and timely manner.

Front Desk Apprentice

Taj Cidade De Goa Heritage
Panaji, Goa, India
10.2022 - 10.2023
  • Kept the front desk area in a clean and organized condition
  • Greeted clients and provided them with information and services offered in an obliging manner
  • Handled calls, collected personal information and managed schedules.

Industrial Trainee - Front Desk and Bell Desk

Taj Cidade De Goa Heritage
Panaji, Goa, India
08.2022 - 09.2022
  • Decorated the front reception area and serving of welcome drinks, contributing to the welcome experience
  • Worked efficiently in a fast-paced environment and kept the store requirements in check on a weekly basis.
  • Ensuring guest luggage to be delivered on a timely basis

Education

BBA Travel and Tourism -

Don Bosco College
Panaji, Goa, India
06.2022

Higher Secondary - Stream: Science -

Don Bosco Higher Secondary School
Panaji, Goa, India
05.2019

Skills

  • Task prioritization
  • Menu memorization
  • Work Area Cleanliness
  • Food and wine pairing

Accomplishments

  • Increased sales by over 08% extending customer service along with the sales team
  • Contributed to achieve 84% NPS - Aug 2023

Certifications

  • Professional Bartending Course - Barjockey
  • Front Office Industrial Exposure Training - Taj Cidade De Goa Heritage

Hobbies and Interests

  • Crafting new mocktails
  • Fitness
  • Reading

Timeline

Bartender / Bar Steward

O Pescador an Indy Resort
04.2024 - Current

Front Desk Apprentice

Taj Cidade De Goa Heritage
10.2022 - 10.2023

Industrial Trainee - Front Desk and Bell Desk

Taj Cidade De Goa Heritage
08.2022 - 09.2022

BBA Travel and Tourism -

Don Bosco College

Higher Secondary - Stream: Science -

Don Bosco Higher Secondary School

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MCSHAWN MENDES